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Skills

  • Staff development
  • Product testing
  • Initiative equipment
  • Pre-Trip Inspections
  • Team Leadership
  • Hardware evaluation
  • Team management
  • MS Office
  • Operational improvement
  • Risk management processes and analysis

Work Experiences

  • Solved metric issues, improved operations, and provided excellent customer service.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved certification in 2016.
  • Entered data into the Asana system, including payments, account information, and call logs.
  • Looked for industry trends on social media and through online sources.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Followed pre-determined routes and completed timely drop-offs and pick-ups to meet route requirements.
  • Followed established routes with the help of maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Accurately maintained trip logs and fare collection data, contributing to the reconciliation of 15 worth of revenue per month.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Focused on customer service
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Dependable
  • Adaptable, tenacious, and capable project manager with over 17 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Seasoned
  • Versatile

Accomplishments

  • Monitored transit surveillance systems to ensure passenger security, reducing in-bus incidents by 69% during several months.
  • Led passenger safety briefings and ensured compliance with all legal requirements, achieving a 15% increase in rider satisfaction scores.
  • Worked alongside a team to reduce fuel consumption by 48% through optimized driving habits and route adjustments.
  • Supervised on-board passenger safety during emergency situations, successfully preventing injuries and maintaining calm among passengers.
  • Executed emergency response protocols during traffic disruptions, successfully re-routing 6 passengers and ensuring minimal delays.
  • Proactively managed conflicts and complaints with professionalism, consistently recognizing and resolving issues before escalation.
  • Demonstrated excellent time management by adhering to scheduled departure and arrival times, meeting on-time performance targets 56% of the time.
  • Collaborated with team of 13 in the development of process.
  • Performed pre-trip and post-trip inspections of transit vehicles, ensuring full compliance with safety standards and reducing mechanical failures by 65%.
  • Initiated new on-the-road safety drills for transit operators, reducing on-route accidents by 62%.

Affiliations

  • Driver Safety Leadership Workshops (2022)
  • North American Bus Industry Certification Programs
  • Society of Human Resource Management
  • American Marketing Association
  • Certified Transportation Professional Association
  • Sustainable Public Transit Systems Network
  • Women in Transportation Seminars
  • On-Call Commuter Safety Incident Response Team
  • Disability Transit Access Awareness Group
  • Lions Club

Certifications

  • Transit Operator's Continuing Education Certificate - standard
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Public Sector Occupation Health and Safety (OHS) Certification 2015
  • National Incident Management System (NIMS) Training
  • Wheelchair Ramp and Lift Operation Certification Ironclad Systems
  • ServSafe
  • Advanced Transit Operations Certification Meridian
  • Emergency Preparedness and Response Training 2023 Ironclad Systems

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