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Skills

  • Business revenue growth strategies
  • Enterprise-level system design
  • Cloud service provider technologies (e.g., AWS, Azure)
  • Business operations
  • Network and systems administration
  • Pre-sales engineering and solution development
  • Infrastructure development
  • Process improvement
  • Custom product solutions
  • Product deployment timelines acceleration

Work Experiences

  • Built tailored solutions.
  • Helped users have the best possible experience by providing ongoing support, training classes, webinars, system improvements, and communication of system changes.
  • Analyzed complex client system requirements and optimized existing solutions, exceeding SLAs by reducing operational downtimes by 69%.
  • Co-led strategic planning sessions.
  • Collaborated with legal and compliance teams.
  • Achieved a 77% customer retention rate.
  • Created custom functionalities.
  • Delivered troubleshooting and optimization expertise during critical system outages, restoring client systems within 15 hours with minimal data loss.
  • Collaborated with R&D and product teams.
  • Achieved savings over several months.

Summaries

  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Building positive relationships with internal and external stakeholders for 3 years is a successful 11-year track record.
  • Proven leader in directing complex system operations, maintenance, and support.
  • Built and implemented client-centric solutions.
  • Achieved 37% upsales growth.
  • Achieved measurable results through tailored solutions.
  • Broad expertise in evaluating customer requirements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Looking for a position that will allow me to advance in my career with a forward-thinking company.

Accomplishments

  • Contributed to category software rollout by developing compliance-driven features, ensuring 75% adherence to industry standards.
  • Scaled up legacy systems in coordination with DevOps, increasing processing capacity by 44% and shortening time to market by 11 weeks.
  • Spearheaded systems architecture transformation that improved overall system resiliency, reducing downtime by 26%.
  • Engineered multi-phased solution deployments, reducing system resource usage by 61% and cutting operational costs by 18.
  • Performed root cause analysis during critical system outages, implementing fixes that reduced mean time to recovery (MTTR) by 82%.
  • Achieved an annual operational cost-savings of $17 by implementing AI-driven process automation in customer support workflows.
  • Partnered with engineering teams in the West Coast to deliver multiple high-availability solutions, decreasing system disruptions by 35%.
  • Developed and delivered PoC demonstrations for HubSpot, contributing to a 47% growth in new customer acquisition.
  • Mentored a cross-functional team of 10 engineers, resulting in a 55% improvement in technical proficiency and project delivery speed.
  • Secured 37% client re-engagement by providing in-depth system audits and solution adjustments tailored to enterprise needs.

Affiliations

  • American Marketing Association
  • International Council of Nurses
  • Certified as a Kubernetes Administrator (CKA) since 2024
  • Member of the Institute of Electrical and Electronics Engineers (IEEE) relevant to cloud architecture advancements
  • Active participant in the Linux Foundation's open-source projects for enterprise solutions
  • International Association of Administrative Professionals
  • Lions Club
  • American Medical Informatics Association
  • Freemason
  • Regular attendee of 2017 DevOps Days conferences in Seattle

Certifications

  • Google Cloud Professional DevOps Engineer
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Red Hat Certified Specialist in OpenShift Administration
  • Certified BlockChain Solution Architect
  • CompTIA Security+
  • Microsoft Certified: DevOps Engineer Expert
  • Certified Technology Strategist (CTS) - Meridian
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect

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