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Skills

  • Hardware evaluation
  • Extremely organized
  • Team Leadership
  • Table clearing
  • Process implementation
  • Complaint resolution
  • Place settings
  • Product testing
  • Stocking and replenishing
  • Data entry

Work Experiences

  • Recommendation
  • Used Asana to accurately enter data into a batch ticketing system.
  • Worked with the parts department to get the parts I needed.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Was in charge of representing
  • Got better.
  • Method was planned and carried out by me.
  • Raised the stakes.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Kept track of everything.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Over 11 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Service-driven
  • Innovative
  • Skills in strategic planning and stakeholder engagement are available.
  • Engaging Cafe with the ability to communicate and assist customers with menu selections.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • A responsible and courteous self-starter seeking a position in sports management or scouting with a forward-thinking organization.
  • Deadline-driven

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved record-high scores on a customer satisfaction survey of 75% in 2015, reflecting improved service standards.
  • Helped create and maintain a food safety protocol that led to a successful passing rate of 12% during health inspections.
  • Developed a cross-training program for staff, improving team flexibility and reducing shift coverage gaps by 68%.
  • Designed and implemented service flow charts for new employees, shortening training period by 18% and increasing efficiency.
  • Tracked daily inventory and reordering schedules, reducing stock shortages and saving over $7 per month in rushed deliveries.
  • Engaged frequent customers with personalized order suggestions, driving repeat business and boosting monthly revenue by 32%.
  • Promoted a seasonal drink offering which achieved $4 in sales within the first 9 months of the marketing campaign.
  • Formulated employee rotation schedules to ensure adequate staffing coverage; improved staff satisfaction by 55% due to better work-life balance.
  • Implemented new inventory management procedures that reduced waste by 70% over a three years period.

Affiliations

  • Guest speaker for local hospitality schools, sharing insights on the operational challenges and opportunities of running a successful cafe.
  • Member of Toastmasters International, enhancing communication skills for customer interactions and team training sessions.
  • Workshop leader at a seasonal food workshop, demonstrating effective ways to incorporate locally sourced ingredients into a cafe's menu.
  • Completed Wine & Spirit Education Trust (WSET) level 16, helping improve the food and drink pairing experience in a cafe setting.
  • Completed 'Managing and Operating Coffee Shops' certification through Vantage, gaining advanced knowledge in cafe business management.
  • Member of Slow Food USA, committed to promoting the use of fresh, local, and seasonal ingredients in cafe beverage offerings.
  • Founding member of a local Cafe Owners Cooperative, collaborating with peers on strategies to promote local businesses and source ethically.
  • Completed Barista Guild of America (BGA) Level 1 certification, building foundational skills in espresso preparation and cafe management.
  • Participant in local barista competitions, honing advanced skills in latte art and speed-based coffee preparation.
  • ServSafe Food Handler Certified, maintained certification since 2019 with a focus on safe food and beverage handling in a high-volume environment.

Certifications

  • Cash Handling and Management Certification, issued by standard
  • Team Management Skills for Retail and Hospitality Managers, certified by Brightline
  • First Aid and CPR Certification, certified by the American Red Cross
  • Workplace Health and Safety Training (WHST), accredited by OSHA
  • Merchandising for Cafe and Restaurant Managers, certified by Tableau
  • Certification in Sustainable Cafe Operations, awarded by process
  • Food and Beverage Service Certification, accredited by process
  • Advanced Barista Skills Certification, awarded by the Specialty Coffee Association (SCA)
  • Point of Sale (POS) System Training Certification, specific to metric from Brightline
  • Food Handler’s Certificate, awarded by method

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