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Skills

  • Client-focused
  • Recruitment
  • Product development
  • Delegation
  • Credit and collections
  • Conflict resolution
  • Multi-Task Management
  • Contract negotiation/review/drafting
  • Results-oriented
  • CRM Systems

Work Experiences

  • Employees were delegated framework daily tasks, which streamlined daily progress and efficiency.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class initiative results.
  • Managed Personal Trainer schedule and stayed within budgeted non-session hours.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $13.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every one year.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Was able to save money by effectively negotiating contracts for more favorable terms.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Gym Manager who is forward-thinking and knows a lot about performance reporting.
  • 14 years of strategic Gym Manager experience leading and overseeing initiative, standard, and framework business activities.
  • Customer-focused General Manager with 3 years of experience who is committed to expanding team leadership and stakeholder engagement.
  • Gym Manager with 7 years of successful team leadership and performance reporting experience.
  • Design and development of successful method embedded software applications in the past.
  • Well-versed in quality assurance and a stickler for deadlines.
  • Clear understanding of quality assurance and client relations as well as risk assessment training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Pursuing a new position that rewards hard work and dedication.

Accomplishments

  • Optimized workout floor design, improving gym traffic flow and increasing space utilization by 65%.
  • Led a marketing campaign across multiple platforms that resulted in a membership sign-up growth of 52% in 2017.
  • Analyzed customer feedback to improve operational workflows, boosting member retention by 25% over 18 months.
  • Collaborated with team of 15 in the development of system.
  • Founded a quarterly gym event series that boosted local engagement and generated an additional $16 in revenue over one year.
  • Established a customer complaint resolution process, reducing incident escalations by 63% and improving satisfaction scores.
  • Led the certification and professional development of 12 gym trainers, enhancing the quality of fitness instruction offered.
  • Implemented an automated customer feedback system, leading to a 34% improvement in customer satisfaction scores.
  • Implemented a member referral program that contributed to a 77% increase in membership acquisition over the past year.
  • Monitored and maintained all equipment, minimizing downtime and reducing repair costs by $12 annually.

Affiliations

  • National Association of Social Workers
  • Contributor to Fitness Marketing Quarterly
  • Association for Applied Sport Psychology (AASP)
  • Association of Fitness Studios (AFS)
  • American Medical Informatics Association
  • LinkedIn Learning Personal Trainer and Fitness Group Discussions
  • Professional association with Sports & Fitness Industry Association (SFIA)
  • Association for Supply Chain Management (APICS)
  • Affiliation with Women's Health and Fitness Association (WHFA)
  • International Association of Administrative Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Accredited Personal Training Diploma – Northwind
  • Certified Functional Strength Coach (CFSC) - Beacon Labs
  • Certified Group Exercise Leader (CGEL) – program
  • Certified Corporate Wellness Specialist (CCWS) – initiative
  • Certified Nutrition Coach - Ironclad Systems
  • CompTIA Security+
  • Certified Protection Officer (CPO)
  • Certified Public Accountant
  • Advanced Certificate in Fitness Operations Management – process

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