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Skills

  • Public speaking
  • Staff management and supervision
  • Team building
  • Multitasking in high-pressure environments
  • Online submission platform management
  • Regulatory compliance
  • Operational improvement
  • CRM (Customer Relationship Management) software proficiency
  • Career Workshop Facilitation
  • Partnership building with local businesses

Work Experiences

  • Analyzed student satisfaction survey data.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Brought metric programs to campus.
  • Answered 10 calls per two years to help customers with their questions and concerns.
  • Analyzed student satisfaction survey data to identify areas for improvement, leading to a 77% increase in overall satisfaction by 2017.
  • Oversaw the delivery of program project by category team, which resulted in metric.
  • Collaborated with administrative staff.
  • Championed the launch of a new academic advising tool.
  • Audited more than 9 files.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Creative event coordinator and program manager.
  • Within Miscellaneous, senior College Coordinator and outstanding performer in data analysis and team leadership.
  • Contributed to career readiness initiatives.
  • Leader with exceptional communication, organizational, and strategic planning skills.
  • Clear understanding of performance reporting and project management as well as performance reporting training.
  • Collaborative and approachable College Coordinator, responsible for helping thousands of students over 2017, significantly boosting engagement and satisfaction.
  • Aptitude for reducing student dropout rates.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at planning campus programs.

Accomplishments

  • Established a digital tracking system for extracurricular involvement, allowing students to easily document participation for career and scholarship applications.
  • Developed and managed a student workshop series, resulting in a 51% increase in participation and engagement with college career services.
  • Implemented an online student support tracking system, reducing inquiry response times from 18 months to the past year and increasing overall student satisfaction by 76%.
  • Resolved product issue through consumer testing.
  • Standardized the college’s financial aid review process, reducing approval timeline for students from one year to 18 months.
  • Collaborated with academic advisors to develop retention strategies, resulting in an increase in student retention by 30%.
  • Coordinated a career mentorship program, connecting over 13 students with industry professionals, leading to a 57% increase in internship placements.
  • Led the transition to a new online submission platform, reducing processing time for student applications by 6 months on average.
  • Resolved 11 student disputes annually, streamlining conflict resolution processes and ensuring compliance with institutional guidelines.
  • Created a resource hub for students, centralizing information regarding academic deadlines, financial aid, and career services.

Affiliations

  • Phi Kappa Phi Honor Society
  • Association of Specialized and Professional Accreditors (ASPA)
  • Human Resources in Education Leadership Program (HR in Ed)
  • Council for the Advancement of Standards in Higher Education (CAS)
  • Jaycees
  • Association of American Colleges and Universities (AAC&U)
  • Coalition of Urban and Metropolitan Universities (CUMU)
  • Society of Human Resource Management
  • National Association of Student Personnel Administrators (NASPA)
  • Council on International Educational Exchange (CIEE)

Certifications

  • Data Management and Predictive Analytics for Higher Education Certification
  • Certified Digital Marketing Professional (CDMP)
  • ServSafe
  • Certified Higher Education Planning Associate
  • Professional in Human Resources (PHR)
  • Google Analytics Certified
  • Community Engagement Professional Certification
  • Conflict Resolution and Mediation Certification
  • First Aid/CPR Certified
  • Society for College and University Planning (SCUP) Educational Planning Certificate

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