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Skills

  • Inspection reviews
  • Product launch support
  • Performance review management
  • Client account management
  • Interpersonal and written communication
  • Product testing
  • Clerical support
  • Dinner service planning
  • Food preparation
  • Data analysis

Work Experiences

  • Assisted with onboarding of new hires.
  • Automated various operational reports, saving 18 man-hours per week while improving decision-making with real-time data.
  • Collaborated with vendors to negotiate pricing agreements, securing cost savings of $10 over 2016.
  • Created multi-threaded admin web applications based on procedure.
  • Boosted impulse buys by 39%.
  • Assisted the store in ranking 14 within the district.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Collaborated with marketing teams to plan social media promotions, contributing to 59% growth in online engagement and sales.

Summaries

  • Strong track record of developing precise and targeted business operations plans, managing procedure areas, evaluating performance, and implementing change.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Optimize long-term success by effectively balancing targets with resources.
  • A pleasant personality and a customer-focused background, as well as knowledge of workflow optimization.
  • 18 years of experience in store operations.
  • Achieved a 57% reduction in shrinkage.
  • Achieved 61% improvement in stock accuracy.
  • Achieved a team retention improvement of 42%.
  • Customer-focused Sales Representative with 11 years of experience solving problems for clients.
  • Achieved documented savings of $14 over 2018.

Accomplishments

  • Increased sales 17% over 6 months.
  • Managed labor scheduling and payroll allocation, keeping labor costs under budget by 71% consistently.
  • Analyzed financial reports using Salesforce and proposed measures that increased gross profit margin by 51%.
  • Enhanced customer service performance, raising satisfaction metrics by 65% as measured through customer surveys.
  • Assisted in the planning and execution of in-store events, increasing customer participation by 19% and driving incremental sales.
  • Coordinated ordering cycles to minimize overstocking, reducing surplus inventory by 76% over three years.
  • Collaborated with team of 10 in the development of method.
  • Monitored and evaluated workplace safety protocols, leading to zero safety incidents for 11 consecutive months.
  • Led a merchandising reset that increased average basket size by 49% and boosted impulse buy opportunities.
  • Ensured timely completion of employee reviews and performance appraisals, achieving 66% engagement in professional development programs.

Affiliations

  • Certified Supply Chain Associate, Summit Group
  • Attendee, Store Operations Leadership Summit (2022022)
  • Certified OSHA Workplace Safety Professional
  • Certified in Inventory Management Optimization, system
  • Advanced Certificate in Sales and Marketing Strategies, Lakeside Partners
  • Member – Women in Retail Leadership Circle
  • Attendee, Annual Global Retail Conference and Expo (2022021)
  • Alumni, Retail Leadership Development Program, Meridian
  • Participant, Customer Service Excellence Program through metric
  • Attendee, Marketing Analytics in Retail Webinar Series, 2018

Certifications

  • Certified Supply Chain Professional (CSCP) – APICS
  • Retail Store Leadership Professional – system
  • Certified Retail Operations Professional (CROP)
  • Advanced Marketing and Promotion Strategy – metric
  • Time and Inventory Optimization Masterclass – procedure
  • Workplace Strategy and Culture Development – program
  • Project Management Professional (PMP) Certification
  • Workplace Safety Compliance Certification – metric
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Retail Business Management Fundamentals Certification – program

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