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Skills

  • Communications
  • Team management
  • Data-driven decision making
  • Technical analysis
  • Database administration and tuning
  • Business analysis
  • Business Process Automation
  • Client relationship management
  • IT cost reduction strategies
  • Automated Monitoring Systems

Work Experiences

  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Achieved implementation within initiative.
  • Documented procedures and business processes and disseminated information to the right people.
  • Improved and rebuilt computer systems, resulting in a 5% increase in business end-user efficiency.
  • Aligned with Meridian’s future goals.
  • Analyzed client needs.
  • Worked closely with upper management to develop and implement new processes in order to drive strategy.
  • Collaborated with C-level executives.
  • Investigated and addressed process system issues to improve usability and functionality.

Summaries

  • Organized Systems Analyst with 7 years of experience assessing, reconstructing, and advancing computer systems.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Assesses roadmaps for optimal functions by balancing critical business and IT needs against computer system and procedural limitations.
  • Accomplished Principal Technical Consultant.
  • Over 4 end-users were taught new hardware and software tips.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Collaborative leader with extensive experience.
  • Automated key workflows.
  • Consistently reduced processing times by 67%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Utilized Jira to streamline Cedar Works's IT operations, improving response times to service requests by 27%.
  • Led a cross-functional team in the migration of 15 legacy systems to the cloud, achieving zero downtime during the transition.
  • Designed and implemented a scalable cloud infrastructure, increasing performance reliability by 55% while reducing costs by $13 annually.
  • Implemented IT cost-reduction strategies, cutting annual IT spending by $17 without compromising service quality.
  • Led a successful implementation of Power BI for 3 clients, building a solution that reduced operational errors by 20%.
  • Modernized legacy systems for Cedar Works, reducing maintenance costs by $12 annually, and increasing performance efficiency by 74%.
  • Introduced system across development teams, improving software delivery speed by 40% and increasing customer satisfaction.
  • Developed and managed a cybersecurity initiative that decreased unauthorized system access by 50% within system.
  • Led the integration of AI/ML models into operations, enhancing data analytics speed by 16% and improving forecast accuracy for Meridian.
  • Documented and resolved program which led to framework.

Affiliations

  • Cloud Foundry Foundation Member
  • National Association of Social Workers
  • American Marketing Association
  • Certified Information Security Manager (CISM) Certification Holder
  • Cloud Security Alliance (CSA), Professional Member
  • Member of the Emerging Technology Council
  • Toastmasters
  • Certified Ethical Hacker (CEH) Certification Holder
  • Scrum Alliance Certified ScrumMaster (CSM) Certification
  • American Society of Safety Professionals

Certifications

  • First Aid/CPR Certified
  • CompTIA Network+
  • ServSafe
  • CompTIA A+ Technician
  • ITIL 4 Foundation Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified: Power Platform Solution Architect Expert
  • Cisco Certified Network Associate (CCNA)
  • Docker Certified Associate (DCA)
  • Oracle Cloud Infrastructure Architect Associate

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