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Skills

  • Security issues troubleshooting
  • Desktop component change management
  • Software installation
  • Software troubleshooting
  • Business Strategy
  • Cross-functional team collaboration
  • Customer service excellence
  • Software testing
  • Hardware diagnostics
  • Advanced soldering techniques

Work Experiences

  • Customers were informed of the findings and given repair or service options.
  • Customers were given an explanation of the diagnostic findings as well as repair or service options.
  • Was in charge of updating and repairing 3 company computers.
  • Was in charge of multi-site program operating system upgrades, ensuring that performance was consistent across 6 desktops.
  • Was in charge of troubleshooting and performing repairs on 14 company computers.
  • Worked on Microsoft Excel to ensure quick repairs and minimal downtime.
  • Made necessary changes to the original installation plan and ensured that all installations followed local codes and best practices.
  • Boosted team productivity significantly.
  • Learned about common equipment, as well as manufacturer repair procedures.
  • Improved the efficiency of metric repair processes to reduce day-to-day downtime and boost overall productivity.

Summaries

  • High-volume service call management experience with a focus on quality and efficiency.
  • Dedicated professional who restores hardware and software in the background, resulting in smooth-running systems with fewer service calls.
  • Looking to apply my 6 years of Computers Software experience to a challenging new position with room for growth.
  • Framework Research Associate with expertise in quality assurance and knowledge of budget management, team leadership, and process improvement.
  • Versatile Principal Consultant with expertise in risk assessment and a knack for sticking to deadlines.
  • Committed to providing excellent customer service and communication.
  • Detail-oriented Service Tech with a track record of thoroughly testing and evaluating Adobe Creative Suite in order to provide prompt solutions.
  • Object-oriented analysis and design is a specialty of a system analyst.
  • Advanced understanding of budget management operations and a commitment to see issues through to completion.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.

Accomplishments

  • Documented and resolved framework which led to program.
  • Designed
  • Systematized
  • Created
  • Collaborated with small team to design and implement enhancements for 14 projects which resulted in a revenue increase of 30%.
  • Procedure Delivered common codebase with metric and system for 24 x 7 distributed metric platforms, essential to primary revenue contracts (e.g. $9 million)
  • Supported
  • Increased
  • Collaborated with team of 10 in the development of initiative.
  • Process Actively mentored, trained and supervised new web developer for several months to improve HTML, CSS, Javascript, debugging and general professional skills.

Affiliations

  • International Electrotechnical Commission (IEC) Working Group Participant
  • CompTIA Association of IT Professionals (AITP)
  • Freemason
  • Information Technology Infrastructure Library (ITIL) Foundation Member
  • Association for Computing Machinery
  • Project Management Institute (PMI) for IT Technicians in Project Leadership Roles
  • National Certifications in IT Hardware Repair (e.g., CompTIA A+)
  • National Vocational Technical Honor Society (NVTHS) IT Program
  • Rotary International
  • Lions Club

Certifications

  • Apple Certified Associate (ACA)
  • Amazon Web Services Certified Developer
  • Certified Master Trainer
  • Certified Cloud Security Professional (CCSP)
  • Certified Hardware Asset Management Professional (CHAMP)
  • VMware
  • CompTIA Network+
  • CompTIA Certified Technical Trainer (CTT+)
  • Certified Software Quality Engineer (CSQE)
  • CompTIA A+ Technician

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