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Skills

  • Time management
  • Continuing education program development
  • Process improvement
  • Personnel training and development
  • Initiative equipment
  • Contract review
  • Marketing strategy
  • Strategic selling
  • Process and procedure development
  • Cost-reduction initiatives

Work Experiences

  • Achieved 61% reduction in error rates.
  • Helped customers by answering their questions and completing their requests.
  • Collaborated with HubSpot developers.
  • Collaborated with software developers to customize an automated title search tool, reducing manual search time by 23%.
  • Created a task schedule for Title Department Supervisors based on their individual strengths and knowledge of strategic planning.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Audited departmental budgets.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Successfully introduced new product lines that resulted in a 7% increase in annual profits.

Summaries

  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Supervisor with 6 years of experience leading talented salespeople who is results-oriented.
  • Boosted business referrals by 25%.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Adobe Creative Suite is something I'm familiar with.
  • Built strong working relationships with county offices, improving public record access and cutting search times by 9% for expedited service delivery.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Achieved full departmental adoption.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Spearheaded a quality initiative that cut incidences of title discrepancies by 20% over a 2-month period.
  • Collaborated with team of 8 in the development of standard.
  • Provided critical insight on budgeting and resource allocation, reducing title operation expenses by $14.
  • Reduced contract turnover by reviewing and renegotiating terms with key title insurance providers, which secured $7 in annual savings.
  • Created and implemented a cross-location manual for standardized title search procedures, increasing accuracy rates to 34% across all regions.
  • Implemented a quality control checklist that led to a 74% improvement in accuracy of title reports and decreased error-related claims.
  • Balanced departmental workload using data-driven analysis, improving title production lead times by 50%.
  • Worked with IT to integrate new title examination software, resulting in a 85% boost in data processing efficiency.
  • Led team of 14 title officers and clerks, improving departmental efficiency by streamlining processes and cutting turnaround times by 31%.
  • Reduced title search times by working closely with municipal offices, accelerating document retrieval by 58%.

Affiliations

  • Society of Human Resource Management
  • Freemason
  • Real Estate Bar Association for Massachusetts (REBA)
  • Toastmasters
  • Certified Title Insurance Professional (CTIP)
  • Title and Escrow Association of Washington
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Project Management Institute

Certifications

  • E-Recording Specialist Certification – Microsoft Excel
  • Certified Nonprofit Title Insurance Professional (CNTIP) - Phoenix
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Title Insurance Regulatory Compliance Course - framework
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Property and Casualty Underwriter (CPCU) - procedure
  • Certified Compliance and Ethics Professional (CCEP) - Lakeside Partners
  • Change Management Certification - Cedar Works

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