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Skills

  • Cross-departmental collaboration
  • Animal handling and restraint techniques
  • Interpretation of findings
  • Planning and coordination
  • Team building
  • Behavioral observation and reporting
  • Educational presentation delivery
  • Conflict resolution in team environments
  • Invoice generation
  • Data entry and record-keeping using Tableau

Work Experiences

  • Answered questions and guided tours.
  • Used stakeholder engagement to assist stakeholders in the protection of mammals, such as program and category.
  • Helped project teams understand environmental laws by explaining them to them.
  • Adobe Creative Suite was delivered to customer locations by me.
  • Addressed visitor concerns.
  • Actively participated in grant writing.
  • Assisted in the creation of system procedures.
  • Collected and analyzed process data to protect wildlife ecosystems.
  • Achieved a 63% reduction in wait times.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Salesforce and SAP expert.
  • Strong technical skills and experience in cross-functional collaboration.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Knowledge of Adobe Creative Suite in depth, as well as workflow optimization and budget management abilities.
  • Achieved results over 13 months.
  • Expert in process with a strong aptitude for launched and coordinated.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Zoo Crew Member.
  • Achieved a 32% improvement in visitor experience.
  • Results-oriented Miscellaneous professional with budget management, strategic planning, and performance reporting strengths.

Accomplishments

  • Collaborated with veterinary staff to administer animal wellness checks and vaccinations, ensuring 78% compliance with annual health protocols.
  • Created educational displays and QR-code integrated signage that improved guest understanding of animal habitats by 31% based on feedback survey metrics.
  • Pioneered a zoo-wide recycling and composting initiative that helped reduce the facility’s waste output by 81%.
  • Assisted in leading behind-the-scenes tours for VIP guests, increasing revenue from premium zoo experiences by 33%.
  • Developed life sciences educational curricula for collaboration with local schools, increasing awareness of zoology careers by 36% among participants.
  • Implemented visitor relations training for zoo crew team, significantly improving guest satisfaction scores by 59% in feedback surveys.
  • Led daily hands-on educational programs, engaging with 4 visitors of all ages and growing participation in conservation activities by 48%.
  • Trained and supervised a team of 11 zoo crew members, developing a streamlined routine for animal care and enclosure maintenance that reduced time spent per area by 70%.
  • Delivered high-energy, conservation-focused presentations to more than 13 guests monthly, resulting in increased interest in zoo memberships by 61%.
  • Supported the breeding program by implementing environmental enrichment protocols that increased reproductive success rates by 39% among endangered species.

Affiliations

  • Volunteer, Animal Rescue and Rehabilitation Outreach Program Boston
  • Member, Association of Zoos & Aquariums (AZA)
  • Volunteer, Wildlife Habitat Improvement Projects Raleigh
  • Volunteer, Animal Environmental Enrichment Program at standard category
  • Attendee, Zoo and Conservation Science Symposium 2019
  • Member, The American Society of Mammalogists
  • Member, Zookeeping and Wildlife Care Coalition (ZWCC)
  • Member, American Association of Zoo Keepers (AAZK)
  • Contributor, National Wildlife Habitat Council's Animal Welfare Grant Program
  • Member, The International Association of Avian Trainers and Educators (IAATE)

Certifications

  • Event Planning and Coordination Professional Certificate - Harbor & Co.
  • AZA Professional Development Certificates in Animal Management and Care
  • Certified Interpretive Guide (CIG) - National Association for Interpretation
  • CPR and First Aid Certification - American Red Cross
  • Zookeeper Assistant Certification from Animal Behavior Institute
  • Salesforce
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • First Aid/CPR

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