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Skills

  • Customer service
  • Business operations
  • Compliance with safety and health protocols
  • MS Office
  • Problem resolution
  • Participation in patient care teamwork
  • Process improvement
  • Infection prevention and control measures
  • Administering non-medical support to patients
  • Critical Thinking Under Pressure

Work Experiences

  • Anticipated nursing staff needs.
  • Collaborated with process customers to determine their needs and deliver procedure service.
  • Assisted in the restocking of medical supplies, contributing to more efficient inventory management and better patient care.
  • Assisted in pre-surgery preparation, ensuring patients were briefed and prepped with 67% fewer delays.
  • Oversaw the delivery of framework project by standard team, which resulted in system.
  • Administered CPR and first aid to patients under the supervision of licensed medical personnel, contributing to system.
  • Looked for industry trends on social media and through online sources.
  • Aided patients in completing therapy exercises as directed by the care team.
  • Assisted in maintaining accurate patient records.
  • Carefully monitored at-risk patients.

Summaries

  • Calm and collected ER Volunteer.
  • Collaborative ER Volunteer proficient in medical supply inventory management and triage support. Proven results in reducing patient waiting times by 56% while ensuring all patient needs are met efficiently and compassionately.
  • Assisted with triage and managed medical supplies.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • ER Volunteer with 11 years of successful risk assessment and budget management experience.
  • Committed to providing consistent and focused attention to the safety, comfort, and dignity of our clients.
  • Collaborated with healthcare professionals.
  • Assisted medical professionals efficiently.
  • Adept at managing multiple tasks in fast-paced environments.
  • Ability to solve complex problems and maintain composure in stressful situations.

Accomplishments

  • Provided cross-cultural communication in the ER through the utilization of multilingual skills, reducing communication errors by 51%.
  • Independently handled the inventory of medical supplies for engineering, ensuring 73% availability of essential items during high-pressure ER operations.
  • Developed a patient intake checklist in collaboration with medical teams, decreasing the average intake processing time by three years and ensuring no critical steps were missed.
  • Assisted in creating and maintaining patient records while adhering to all regulatory requirements, ensuring 21% zero errors or breaches of privacy policies.
  • Organized and led disaster preparedness drills, contributing to a 26% faster hospital-wide response time in emergency scenarios.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 9 in the development of initiative.
  • Completed 13 internal hospital hours in 2015 as a certified ER Volunteer, making significant contributions to patient care and procedural efficiency.
  • Initiated a review of existing supply management policies, leading to a 77% improvement in the prevention of stockouts for essential medical items used in the emergency room.
  • Worked with Workday to maintain updated patient information in the electronic health record system, contributing to 23% improvement in document accuracy.

Affiliations

  • Association for Healthcare Volunteer Resource Professionals (AHVRP)
  • American Marketing Association
  • Lions Club
  • Emergency Nurses Association (ENA) - Student Membership
  • National Alliance of Volunteer Engagement Professionals (NAVEP)
  • Volunteer Member of Clinical Operations Team in 2023
  • Bone Marrow Donor Program Advocate
  • Health Volunteers Overseas (HVO) Participant
  • National Registry of Emergency Medical Technicians (NREMT) Certification
  • Society of Women Engineers

Certifications

  • Project Management Professional (PMP)
  • Infection Control and Hygiene Certification Ironclad Systems 2021
  • Bloodborne Pathogen Training Certificate 2023
  • ServSafe
  • Basic Life Support (BLS) Certification - 2015
  • Certified Health Care Volunteer Specialist Beacon Labs 2020
  • Certified Nursing Assistant (CNA) Certification 2022
  • Hazardous Materials Awareness Certification (HazMat Awareness) 2016
  • First Aid and CPR Certification from the American Red Cross 2022
  • Compassionate Care Awareness and Training Certification Harbor & Co.

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