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Skills

  • Process automation
  • Workflow Optimization
  • Writing reports
  • Multi-line phone proficiency
  • Sage 50 US
  • Operational excellence
  • Strategic planning and execution
  • Process improvement
  • Cross-cultural communication
  • Financial reporting

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Oversaw 9 calendars in order to coordinate meetings, appointments, and events strategically.
  • Used project management and process improvement to quickly resolve metric issues, effectively reducing customer complaints by 4%.
  • Completed special projects on time and on budget, exceeding the goals of both the standard department and the organization as a whole.
  • Developed and implemented records handling standard operating procedures.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Created new filing and organizational procedures that helped the company save $12 per two years in labor costs.
  • Updated the program's metric information in the tracking system.
  • Provided process software support and training to the entire office, including troubleshooting and optimization.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.

Summaries

  • Team Executive with 11 years of experience assisting with method program coordination and implementation.
  • Precise and well-organized, with a thorough understanding of method offices and ServiceNow applications.
  • Customer service and conflict resolution skills are excellent.
  • Team Executive who is motivated and has a good understanding of method processes, customer relations, and multi-line phone systems.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Team Executive delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Dedicated to keeping track of program data, creating framework reports, and risk assessment.

Accomplishments

  • Collaborated with IT and operations departments to integrate new project management software, improving time-to-completion by 59%.
  • Directed team initiatives to increase cross-functional collaboration, achieving a 51% reduction in inter-department escalation time.
  • Headed weekly strategic meetings with executive stakeholders, influencing policy change that cut costs by $7 annually.
  • Presented quarterly financial reviews that provided strategic data-driven insights and resulted in more accurate budgeting for the fiscal year.
  • Revamped employee quarterly review process, resulting in a 83% increase in employee satisfaction and alignment with company goals.
  • Monitored and exceeded company KPIs by 52%, conducting regular reviews to ensure alignment with overall business goals.
  • Resolved product issue through consumer testing.
  • Led cross-functional project team to deliver process, completing it 4 months ahead of schedule and under budget.
  • Standardized project tracking processes across multiple departments, which resulted in a 60% increase in on-time project delivery for 2023.
  • Utilized KPI dashboards to monitor team performance, driving 67% improvements in efficiency and hitting program targets ahead of schedule.

Affiliations

  • Global Executive Leadership Initiative (GELI), Graduate 2021
  • Project Management Institute
  • National Society of Leadership and Success, Executive Member
  • Product Marketing Alliance, Certified Product Marketer in Tableau
  • Business Networking International (BNI), Founder of Seattle Chapter
  • Toastmasters
  • Association for Computing Machinery
  • Lions Club
  • Women’s Business Enterprise National Council (WBENC), Mentorship Program
  • International Association of Administrative Professionals

Certifications

  • Key Account Management Certification from framework, 2019
  • Certified Strategic Sourcing Professional (CSSP) - Lakeside Partners - 2016
  • Certified ScrumMaster (CSM) – 2015
  • Lean Six Sigma Green Belt - 2021
  • Google Certified Professional Cloud Architect
  • Certified Risk Management Professional (CRMP) - 2015
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Leadership and Team Management Certificate from method, 2020
  • Certified Product Manager (CPM), 2017

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