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Skills

  • Collaboration with bartenders and staff
  • Banquet coordination
  • Dining area cleanliness
  • POS system operation
  • Capacity to serve 17 guests per shift
  • Hospitality service expertise
  • Bartender collaboration for signature drinks
  • Host and hostess coordination
  • Food and beverage pairings
  • Beverage preparation

Work Experiences

  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Implemented new drink policies that resulted in a 5% reduction in over-pouring.
  • Actively maintained poolside cleanliness and organization by regularly clearing tables and sanitizing surfaces to ensure compliance with health and safety standards.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 3 tables per shift.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Achieved results in the past year.
  • Addressed guest concerns regarding orders.
  • Checked identification to enforce age restrictions for alcoholic beverages.

Summaries

  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Clear understanding of project management and vendor management as well as strategic planning training.
  • Motivated Pool Cocktail Server exhibiting strength in critical thinking and problem solving.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Collaborative team leader with extensive experience in fair supervision.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Within Food and Beverage, senior Pool Cocktail Server and outstanding performer in workflow optimization and performance reporting.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.

Accomplishments

  • Provided seamless poolside service, handling up to 14 simultaneous guest requests while prioritizing customer care and satisfaction.
  • Audited beverage stock weekly to prevent service delays, coordinated with management to handle urgent restocking needs.
  • Maintained professional appearance and punctuality to exceed expectations of luxury poolside guests, resulting in a 24% increase in SAP positive reviews.
  • Provided ongoing feedback to enhance menu options, contributing to the addition of 9 new cocktail selections tailored to guest preferences.
  • Enhanced guest experience by memorizing regulars' favorite drink orders, fostering a personal connection and increasing repeat clientele.
  • Contributed to maintaining a clean and organized work area in compliance with health and safety regulations, reducing metric and promoting a safe guest environment.
  • Implemented cross-selling of high-margin liquors and premium mixers, boosting overall revenue by $10 within one year.
  • Leveraged real-time feedback from guests to continuously improve service approaches, contributing to a 64% increase in QuickBooks positive review ratings.
  • Coordinated with supervisors to maintain a consistent stock of beverages and supplies, avoiding stockouts that could negatively impact service speed.
  • Adapted to evolving hotel guidelines and guest preferences, ensuring smooth compliance with local health and safety regulations for poolside service areas.

Affiliations

  • National Restaurant Association
  • American Society of Safety Professionals
  • American Beverage Institute (ABI)
  • Hotel Association for Guest Experience (HAGE)
  • National Bartenders Association
  • Foodservice Workers Association
  • United States Bartenders’ Guild (USBG)
  • Hotel, Motel & Restaurant Supply Chain Professionals Association
  • National Association of Social Workers
  • Rotary International

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality and Tourism Management Professional
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Advanced Bartending Certification
  • Certified Public Accountant (CPA)
  • Customer Service and Business Etiquette Certification from Meridian

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