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Skills

  • Project management
  • Compliance Monitoring
  • Regulatory adherence
  • Process improvement
  • Root cause analysis
  • System upgrades
  • Tool maintenance
  • MS Office
  • Time management
  • Continuous process improvement

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Completed the installation of ServiceNow in Atlanta ahead of projected schedule, achieving a 22% improvement in service KPIs.
  • Achieved Denver-wide recognition for zero safety incidents.
  • Acted as main point of contact for regional clients, effectively prioritizing service requests and maintaining an overall customer satisfaction score of framework%.
  • Carried out technical audits on Microsoft Excel systems, yielding actionable insights that helped reduce maintenance costs by $8 per year.
  • Finished troubleshooting malfunctions and identified problems.
  • Collaborated with cross-functional teams to deliver scheduled maintenance exceeding expected outcomes by category within specified timelines.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved PMP in diagnosing and repairing Salesforce equipment, significantly reducing failures in the Pacific Northwest from 58% to 78%.
  • Collaborated with cross-functional teams.

Summaries

  • Within Miscellaneous, senior Regional Technician and outstanding performer in process improvement and cross-functional collaboration.
  • Accomplished Regional Technician with proven expertise in technical training and development.
  • Committed to optimizing maintenance processes.
  • Adept in upgrades while adhering to safety protocols.
  • Achieved 37% cost reduction.
  • Achieved customer satisfaction enhancement by 77%.
  • Achieved overall team efficiency boost of 31%.
  • Advanced troubleshooting skills.
  • Expert at planning facility maintenance to reduce downtime and safety risks.
  • Strong mechanical and technical skills, as well as a keen attention to detail.

Accomplishments

  • Resolved product issue through consumer testing.
  • Negotiated partnerships with third-party vendors, achieving a 21% reduction in procurement costs for essential equipment.
  • Performed comprehensive root-cause analysis on service disruptions, reducing repetitive issues by 61% over two years.
  • Developed a region-wide technical knowledge database, streamlining troubleshooting efforts and reducing issue escalation by 81%.
  • Successfully resolved 17 technical service tickets per two years, reducing average resolution time by 74%.
  • Automated the tracking and reporting of performance metrics, improving departmental adherence to service-level agreements by 38%.
  • Led a cross-functional team in responding to critical technical issues, achieving a near 41% on-time resolution rate for high-priority tickets.
  • Contributed to the rollout of SAP in Columbus by coordinating installation with minimal disruption, leading to a 41% increase in service efficiency.
  • Reduced equipment failure instances by 53% through diligent implementation of preventative maintenance checks using Power BI.
  • Led the installation and maintenance of 6 Salesforce across 8 regional locations, completing project several months ahead of schedule.

Affiliations

  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Society of Automotive Engineers (SAE) - Technician Division
  • Regional Lean Six Sigma Alliance
  • CompTIA CertMaster CE Maintenance Program
  • Freemason
  • Certified Engineering Technician (CET) Association - standard
  • Project Management Institute
  • Certified Maintenance & Reliability Professional (CMRP) certification holder
  • Power and Communication Contractors Association (PCCA)

Certifications

  • Certified Automation Professional (CAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Building Automation Systems (BAS) Certification
  • Microsoft Certified: Azure Fundamentals
  • Certified IoT Technician (CIoTT)
  • NCCER Electrical Certification
  • Certified Public Accountant (CPA)

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