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Skills

  • Credit review and approval
  • Communications
  • First Aid/CPR
  • Problem resolution
  • Financial statement analysis
  • Organization
  • Business operations
  • Credit application evaluation
  • Data-driven decision making
  • Automated Underwriting Systems

Work Experiences

  • Worked with others to brainstorm new metric possibilities.
  • Analyzed trends in credit performance and produced monthly reports that guided executive decision-making, increasing profitability by $14.
  • Achieved results over one year.
  • Achieved results in the first 10 months.
  • Achieved a compliance accuracy rate of 46%.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Assisted in the creation of framework procedures.
  • Was in charge of all tasks delegated to me, including risk assessment and client relations.
  • Assessed the impact of market shifts.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Results-oriented Miscellaneous professional with budget management, cross-functional collaboration, and data analysis strengths.
  • Motivating leader who has built and managed standard teams in the past.
  • Credit Operations Analyst with data analysis and workflow optimization abilities.
  • Achieved 57% compliance accuracy.
  • Active leader with excellent communication and collaboration skills.
  • Credit Analyst with experience developing methodologies for predicting future risk behaviors.
  • Self-starter with over 9 years of experience communicating with customers and providing credit analysis.
  • Credit Operations Analyst and team leader with 8 years of experience in method settings.
  • Data analysis in process settings and process improvement in cross-functional collaboration settings.

Accomplishments

  • Enhanced cross-functional collaboration practices, enabling smoother credit approval processes and increasing customer satisfaction by 84%.
  • Improved credit approval success rate by 75% through detailed risk assessments and enhanced evaluation procedures.
  • Presented quarterly performance metrics, including risk assessment results and bad debt recovery figures, to drive informed decision-making at the executive level.
  • Overhauled customer onboarding procedures by implementing automated credit checks, reducing onboarding time by 15 hours and improving client satisfaction.
  • Led the implementation of a new metric, increasing the accuracy of credit score predictions by 59%.
  • Collaborated with treasury and finance departments to manage cash flows and reduce Days Sales Outstanding (DSO) by 7 days.
  • Optimized client credit limits by leveraging industry benchmarking data; increased credit exposure on key accounts by $7, fueling business expansion.
  • Instrumental in restructuring a $17 debt portfolio, negotiating favorable terms that decreased bad debt costs by 38% over one year.
  • Designed and executed training programs for junior team members, improving credit report accuracy and reinforcing best practices in credit assessments.
  • Produced detailed, customized credit reports for diverse industry clients, leading to a 39% higher approval rate for financing.

Affiliations

  • Affiliate, National Association for Credit Management (NACM)
  • Certification Holder, Certified Credit Professional (CCP), 2017 - Ironclad Systems
  • Certified Internal Auditor (CIA), Institute of Internal Auditors (IIA)
  • Active Participant, Risk Management Association (RMA) Credit Risk Certification Program
  • Attendee, Annual Credit Risk Conference by process, 2024
  • Member, International Association of Credit Portfolio Managers (IACPM)
  • Participant, Continuous Education Program in Credit Risk Analysis by Vantage, 2017 - Present
  • Member, American Finance Association (AFA), 2020-Present.
  • Board Member, Young Credit Professionals Network, Boston, 2021
  • Graduate, category Credit Analyst Program, 2019

Certifications

  • Microsoft Certified: Azure Data Scientist Associate
  • Lean Six Sigma Green Belt Certification - system
  • Certified Information Systems Auditor (CISA) - procedure
  • Apple Certified Associate (ACA)
  • Certified Treasury Professional (CTP) – Association of Financial Professionals
  • Certified Quantitative Risk Management (CQRM) - procedure
  • Certified Analytics Professional (CAP) - INFORMS
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Excel for Finance: Advanced Functions and Techniques - Asana
  • Credit and Collection Compliance Awareness Certification - procedure

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