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Skills

  • Client relationship management
  • Report Design
  • Cost estimation and budgeting
  • Web/Database Servers
  • Operational improvement
  • Software lifecycles
  • DR-DOS
  • Systems Development
  • Adobe Acrobat
  • DB2

Work Experiences

  • Used random number generators like metric and procedure to generate random numbers.
  • Delivered bingo callers tickets, cards, and money.
  • Looked into complicated technical issues and came up with solutions.
  • Provided documentation on process start-up, shut-down, and first-level troubleshooting to assist the help desk staff.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Taught junior members of the IT team about network security and data circuit troubleshooting.
  • Designed and implemented a company catalog for infrastructure support and development on my own.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Bringing 18 years of experience in the industry.
  • Knowledgeable standard Support Engineer who can adapt to a variety of situations and demands.
  • Hardware engineer with a strong interest in supporting testing in simulation environments.
  • Versatile Principal Consultant with expertise in client relations and a knack for sticking to deadlines.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Responsible Network Technician with extensive conversion and cutover scheduling experience.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.
  • Looking to apply my 15 years of Customer Service experience to a challenging new position with room for growth.
  • Process Research Associate who is well-versed in client relations and has worked in Customer Service.

Accomplishments

  • Generated
  • Print Design: Designed all graphics and writing content layout for a 250-page cookbook about modern Cambodian cooking.
  • Quality Control: Increased database security and cost efficiency by 5%.
  • Collaborated with team of 15 in the development of metric.
  • Strategy and Planning: Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.
  • Launched
  • Streamlined
  • Conducted
  • Published
  • Designed

Affiliations

  • Screen Actors Guild‐American Federation of Television and Radio Artists (SAG-AFTRA)– Associate Member
  • Lions Club
  • Producers Guild of America (PGA) – Assistant Director/Production Staff Council
  • Global Production Network (GPN)
  • Association of Information Technology Professionals
  • LGBTQ+ Entertainment & Media Professionals Organization
  • Digital Cinema Society (DCS)
  • Society of Women Engineers
  • National Organization of Theatre Ushers (NOTU)
  • Association for Computing Machinery

Certifications

  • Certified Forklift Operator (North Carolina License for On-Set Usage)
  • CompTIA Security+
  • Digital Production Assistant Training Program (Austin Media Council)
  • Certified ScrumMaster
  • Certified Motion Picture Industry Technician (Oregon Labor Union Certified)
  • Certified Public Accountant
  • Certification in Java
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Studio Mechanic (Local Colorado Certification)

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