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Skills

  • Conflict resolution
  • Team leadership and development
  • Data analysis
  • Policy and procedure modification
  • Communications
  • Staff development
  • Process implementation
  • Clerical support
  • Strong verbal communication
  • Problem resolution

Work Experiences

  • Applied changes across 16 key projects.
  • Organized corporate and office conferences for company employees and guests.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Achieved 24% cost savings on average each fiscal year.
  • Administered financial tracking systems.
  • Achieved compliance over a 18 months period.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Achieved zero security breaches in 2023.
  • Achieved a 53% reduction in billing discrepancies.

Summaries

  • Top-producing salesperson and industry expert in Miscellaneous.
  • Customer-focused Sales Representative with 16 years of experience solving problems for clients.
  • Highly skilled in data analysis terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Lead Administrator is a multi-talented Lead Administrator who is consistently rewarded for planning and operational improvements.
  • Lead Administrator who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of budget management and strategic planning as well as process improvement training.
  • Knowledgable in a variety of design and testing methodologies.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.

Accomplishments

  • Guided
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Executed budgeting and financial tracking protocols that improved department forecast accuracy by 62%.
  • Created and managed administrative documentation for program, helping the organization secure category and enhancing visibility.
  • Improved
  • Coordinated with IT to implement system upgrades, increasing system availability to 73% with minimal user disruption.
  • Automated repetitive administrative tasks using Jira solutions, reducing manual effort by 38% and boosting overall team productivity.
  • Established
  • Reduced

Affiliations

  • International Council of Nurses
  • Association of Change Management Professionals (ACMP)
  • Business Continuity Institute (BCI)
  • Association for Computing Machinery
  • Certified Risk Manager (CRM) Certification Holder
  • Association for Computing Machinery (ACM)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Society for Information Management (SIM)
  • Scrum Alliance - Certified ScrumMaster®
  • Project Management Institute

Certifications

  • CompTIA Cloud+ Certification
  • Certified Ethical Hacker (CEH)
  • SHRM Certified Professional (SHRM-CP)
  • Google Cloud Certified – Cloud Digital Leader
  • Certified Data Management Professional (CDMP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Administrator Brightline
  • PRINCE2 Practitioner Certification
  • Certified Agile Leadership (CAL)
  • Certified Public Accountant

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