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Skills

  • Project organization
  • Insurance eligibility verification
  • Attention to detail in administrative tasks
  • Developing policies and procedures
  • Team building
  • Automatic notification system implementation
  • Organization
  • Budgets
  • Conflict Resolution and Complaint Handling
  • Handling confidential client information

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated policy renewal notifications for over 6 customers, ensuring consistent communication and increasing customer retention by 70%.
  • Assessed the appropriateness of payers in order to protect the organization and reduce risk.
  • Coordinated daily administrative operations, including answering policyholder inquiries, resolving complaints, and overseeing agent schedules to improve response times by 63%.
  • Contributed to a Outstanding Service Award for excellence in customer service.
  • Coordinated daily administrative operations.
  • Achieved a 64% reduction in document errors.
  • Complied with framework privacy law.
  • Collaborated with underwriting team to process ServiceNow insurance applications, achieving a 15% increase in timely completion compared to the previous quarter.
  • Coordinated with insurance brokers and underwriters.

Summaries

  • Collaborative team player with a proven ability to mentor administrative staff, improving departmental efficiency and reducing policy renewal times by 20%.
  • Adept in cross-departmental work.
  • Achieved savings through efficient policy rate negotiations.
  • Automated administrative processes.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Collaborative team player.
  • Capable of managing high workloads in insurance environments while consistently achieving targets, including error-free data entry and claim reconciliation.
  • Hardworking Insurance Administrative Assistant with 14 years of telecommuting experience meeting customer needs.
  • Clear understanding of risk assessment and vendor management as well as cross-functional collaboration training.
  • Adjusted claims effectively.

Accomplishments

  • Documented and resolved initiative which led to process.
  • Supported policyholders through the claims process by communicating coverage limitations clearly and minimizing disputes related to denied claims.
  • Implemented a streamlined invoicing system for 17 insurance clients, achieving a 18% faster reconciliation process.
  • Provided administrative oversight for internal compliance audits, producing reports used to inform executive-level decision-making and compliance improvement.
  • Reconciled financial discrepancies in policy payments, resolving 3 client billing issues and decreasing aged receivables by 41%.
  • Negotiated improved terms with third-party service providers, cutting operational costs related to external audits by 24%.
  • Conducted regular audits of client files, ensuring that 45% of records were accurate and up-to-date after each audit cycle.
  • Processed an average of 10 policy cancellations monthly, adhering to regulatory guidelines and ensuring compliance with industry standards.
  • Managed the timely processing of 12 renewals per week, maintaining a 99% accuracy rate with no lapses in coverage.
  • Reviewed and approved policy change requests, decreasing turnaround time by 62% and ensuring all changes met regulatory compliance standards.

Affiliations

  • Project Management Institute
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Engaged member, Insurance Administrative Association (IAA)
  • Certified member of Claims and Litigation Management (CLM) Alliance
  • Membership in the International Association of Special Investigation Units (IASIU)
  • Society of Human Resource Management
  • Rotary International
  • Member of the National Association for Professional Agents (NAPA)
  • Society of Women Engineers

Certifications

  • Life and Health Insurance License
  • Professional Customer Service Certification for the Insurance Industry
  • SHRM Certified Professional (SHRM-CP)
  • Insurance Operations Leadership Certification
  • Financial Industry Regulatory Authority (FINRA) Series 6 Certification
  • Associate in Insurance Services (AIS)
  • Certified Claims Professional (CCP)
  • Certified Financial Planning Specialist (CFPS)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+

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