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Skills

  • Award-winning customer service
  • Problem resolution
  • Conflict and dispute resolution
  • Communications
  • Process improvement
  • Conflict de-escalation and guest relations
  • High-volume dining
  • Cash handling and basic accounting
  • Relationship development
  • Supervision

Work Experiences

  • Used Jira to keep track of seated guests and available seating.
  • Reduced customer wait times by efficiently taking and filling over 3 orders each day.
  • Added an average of $9 per table.
  • Assisted in maintaining staff-to-guest ratio.
  • Checked in on guests to ensure that they were satisfied with their meals and suggested additional items to boost restaurant sales.
  • Applied hospitality techniques from Scrum Master.
  • Achieved growth over a three years.
  • Achieved 59% decrease in turn-around time.
  • Aided management in reviewing weekly guest feedback.
  • Enhanced guests' experiences by fulfilling special requests during visits.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking forward to taking on a new challenge with a successful team.
  • Multilingual and fluent in German and French, with a strong grasp of cultural differences.
  • Host with 11 years of experience assisting guests in a category setting.
  • Dining Host with 7 years of experience helping customers and assisting teammates and managers.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Reliable, customer-focused team player with 6 years of restaurant experience and a strong desire to succeed in all areas.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With 5 years of experience in FOH and BOH functions, I am a dynamic restaurant professional.
  • Experienced in arranging seating for individuals or groups in order to maximize satisfaction.

Accomplishments

  • Maintained excellent knowledge of seating arrangements and staff schedules, ensuring full coverage and efficient table management during framework.
  • Worked collaboratively across teams to improve staff efficiency during large events, reducing guest seating delays by 5 minutes.
  • Provided high-touch service to 7 private guests during VIP events, leading to framework from key clientele.
  • Successfully reduced the restaurant’s average table turnover time by standard, contributing to 85% increase in revenue per shift.
  • Achieved continuous recognition for positive feedback and exceptional guest handling, leading to consistent program ratings across platforms.
  • Secured group reservations for events of 9 attendees, resulting in a 58% revenue increase on special nights.
  • Implemented a guest reservation system using ServiceNow, reducing wait times by 30% and improving guest satisfaction metrics.
  • Helped maintain positive relationships with returning guests by offering personalized experiences, significantly boosting repeat business return rates by 46%.
  • Recognized for delivering exceptional customer service during peak hours, which contributed to a Employee of the Year in 2017.
  • Greeted VIP guests and maintained real-time attention to key client needs, earning a President's Club from management.

Affiliations

  • Attendee, Annual Fine Dining & Hospitality Conference, Austin, 2022
  • Certification in Foundations of Restaurant Management and Leadership, 5 hours, 2020
  • Completed Training in ADA Compliance for Restaurants, 2023
  • Completed Hospitality and Tourism Management Fundamentals Course, Harbor & Co., 2020
  • Volunteer, program Hospitality Association Fundraiser, 2016
  • Member, International Food Service Executives Association (IFSEA), 2022 - Present
  • Member, Professional Convention Management Association (PCMA), 2021–Present
  • Certified in Effective Conflict Management, American Management Association, 2018
  • Completed Advanced Hospitality Training Program, 5 course hours in customer service and team management
  • Facilitator, Weekly Host Leadership Roundtable Discussions, 2018-Present

Certifications

  • Advanced Wine and Beverage Management Certification
  • SAP Certified Application Associate
  • Allergen Awareness Training and Certification from North Carolina
  • Culinary Arts Certification from Meridian
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certified Banquet Professional (CBP)
  • Cisco Certified Internetwork Expert (CCIE)
  • HACCP (Hazard Analysis and Critical Control Point) Certification
  • Sommelier Certification from Court of Master Sommeliers (CMS)

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