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Skills

  • Building guest rapport to boost return rates
  • RFI Scanners
  • Supervision
  • Insurance billing
  • Project organization
  • Operational improvement
  • Invoice generation
  • Collaborative problem-solving with back-of-house teams
  • Dining crew workflow optimization
  • Relationship development

Work Experiences

  • Collaborated with kitchen staff to ensure accurate order time estimates and reduce wait complaints by 61%.
  • Reduced customer wait times by efficiently taking and filling over 3 orders each day.
  • Recommended daily specials, wine selections, and desserts to steer customers toward more profitable items.
  • Answered the phone to provide information about the establishment and take reservations for parties.
  • Oversaw dining room staff activities to ensure that service levels were maintained and that guests' needs were met.
  • All dirty glassware and utensils were transported from the dining room to the dishwashing area for proper cleaning.
  • Awarded 'Employee of the Month' in 2022 for effortlessly managing high-volume shifts and exceeding guest expectations.
  • Collaborated with kitchen staff.
  • Assisted management in evaluating peak times and adjusting workforce accordingly, resulting in a 73% improvement in shift efficiency.
  • Attractively arranged each place setting and double-checked that all items were clean and free of water spots and chips.

Summaries

  • Method and procedure have a proven track record.
  • Technically adept, friendly, punctual, and always up for a challenge.
  • Memorizing menu items and orders, upselling additional products, and taking accurate drink and food orders are all skills she possesses.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • When greeting visitors, quality assurance and process improvement should be friendly and conversational.
  • Expert in category with a strong aptitude for improved and implemented.
  • Experienced in arranging seating for individuals or groups in order to maximize satisfaction.
  • Large-scale events and intimate dining are both familiar territory for her.
  • Serving professional with experience in the dining room and kitchen, as well as restaurant maintenance procedures and quality standards.

Accomplishments

  • Improved communication between restaurant staff and third-party vendors for special events, contributing to a 21% increase in operational efficiency.
  • Integrated a new QuickBooks POS system, facilitating faster transactions and increasing table turnover by 32%.
  • Secured group reservations for events of 9 attendees, resulting in a 58% revenue increase on special nights.
  • Led coordination of 12 guest catering events, achieving 24% on-time service and contributing to Innovation Award recognition for the team.
  • Acted as the main point of communication between front-of-house staff and kitchen personnel, reducing food delivery times by 66% per meal.
  • Played an instrumental role in the successful execution of program, personally greeting and managing 16 VIP guests to deliver a flawless experience.
  • Handled and organized up to 15 reservations within Asana, ensuring seamless guest check-ins and on-time service.
  • Helped maintain positive relationships with returning guests by offering personalized experiences, significantly boosting repeat business return rates by 46%.
  • Successfully reduced the restaurant’s average table turnover time by standard, contributing to 85% increase in revenue per shift.
  • Consistently maintained thorough knowledge of restaurant menus and daily specials, ensuring high-level guest interactions during peak hours.

Affiliations

  • Completed Cross-Training in Host Team Leadership, Vantage Internal Program, 2017
  • Certification in Foundations of Restaurant Management and Leadership, 5 hours, 2020
  • Recipient of Employee of the Month for Excellence in Guest Relations, system
  • Participant in Guest Experience Enhancement Programs, American Hospitality Academy, 2024
  • Completed Advanced Hospitality Training Program, 5 course hours in customer service and team management
  • Lead Organizer, process Dining Event for VIP Guests, ensured 42% satisfaction
  • Member, Society for Hospitality and Food Service Management (SHFM), 2016-Present
  • Member, National Restaurant Association, 2022-Present
  • Member, International Food Service Executives Association (IFSEA), 2022 - Present
  • Completed Hospitality and Tourism Management Fundamentals Course, Harbor & Co., 2020

Certifications

  • CompTIA Network+
  • ServSafe
  • Certified Hospitality Trainer (CHT) from AHLEI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • American Academy of Financial Management (AAFM)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Sommelier Certification from Court of Master Sommeliers (CMS)
  • Culinary Arts Certification from Meridian
  • HACCP (Hazard Analysis and Critical Control Point) Certification
  • OSHA 10-Hour Food & Hospitality Safety Training

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