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Case Management Assistant resume examples

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Skills

  • Client Intake Processing
  • Conflict resolution
  • Organization
  • Regulatory compliance
  • Accurate case documentation management
  • Multidisciplinary Team Coordination
  • Partnership development with community services
  • Effective collaboration with community organizations
  • Data analysis and report generation
  • First Aid/CPR

Work Experiences

  • Worked with Case Management Assistant on program operations, including providing participant feedback and improvement suggestions.
  • Conducted intake interviews to evaluate client needs and connected them to appropriate services, reducing service delays by 68%.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Achieved an on-time service success rate of 69%.
  • Advocated for client needs.
  • Collaborated with customer success to streamline the referral process, cutting processing times by 76%.
  • Collaborated with local shelters and agencies to secure emergency housing for 11 at-risk individuals within a three years.
  • Achieved results over a two years.
  • Assisted caseworkers with document submission.
  • Assisted with developing individualized care plans.

Summaries

  • Case Management Assistant with 5 years of successful quality assurance and vendor management experience.
  • Achieved results through consistent communication and monitoring.
  • Accomplished in outreach and client engagement, leading to the development of 6 new community partnerships and improved service delivery for underserved populations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved results within two years.
  • Achieved measurable improvements in long-term care strategies.
  • Committed professional with a track record in compliance audits.
  • Boosted service satisfaction by 72%.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Demonstrated ability to form and maintain long-term relationships.

Accomplishments

  • Processed documentation for 3 high-priority cases within one year, ensuring 100% compliance with Medicare/Medicaid requirements.
  • Monitored and tracked client satisfaction scores over three years, leading to a 15% client retention rate.
  • Assisted in the creation of individualized care plans for 7 clients, resulting in a 82% increase in client satisfaction within the past year.
  • Collaborated with field experts to improve program efficiency, which led to a 82% reduction in administrative backlog.
  • Contributed to cross-departmental reviews, identifying service gaps for 4 clients, improving care coordination by 16%.
  • Streamlined intake procedures, reducing wait times by 77% for new case submissions.
  • Increased client engagement by 69% through the implementation of targeted outreach initiatives tailored to the needs of category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized multilingual communication skills in Mandarin to mediate between clients and healthcare providers, increasing satisfaction among non-English-speaking clients.
  • Presented client success stories to upper management, leading to increased funding and resources for expanded services.

Affiliations

  • International Association of Trauma Professionals (IATP)
  • Rotary International
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Council for Health and Human Service Ministries (CHHSM)
  • Community Health Workers Association (CHWA)
  • Association for Computing Machinery
  • Homeless Services Network of Phoenix
  • Association of Information Technology Professionals
  • Society for Social Work Leadership in Health Care (SSWLHC)

Certifications

  • HIPAA Certification - Beacon Labs
  • Certified Case Management Specialist (CMS) - Cedar Works
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) Harbor & Co.
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Case Management and Counseling - Summit Group
  • Certified Provider Credentialing Specialist (CPCS) - Cedar Works
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Medical Billing and Coding Specialist (CMBC) - Vantage

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