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Skills

  • Crisis intervention strategies
  • Accurate case documentation management
  • Conflict resolution
  • Figures-based performance measurement
  • Relationship development
  • Budgets
  • Compliance with state, federal, and local regulations
  • Knowledge of Medicare/Medicaid compliance
  • Community outreach and engagement
  • Individualized care plan development

Work Experiences

  • Achieved this within a two years.
  • Assisted with developing individualized care plans for 17 clients, resulting in a 34% improvement in client satisfaction over two years.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with local shelters and agencies to secure emergency housing for 11 at-risk individuals within a three years.
  • Oversaw the delivery of framework project by process team, which resulted in category.
  • Spoke with initiative and standard groups to increase community engagement and program outreach.
  • Achieved a 75% accuracy rate.
  • Achieved President's Club for program integrity.
  • Looked for industry trends on social media and through online sources.
  • Solved initiative issues, improved operations, and provided excellent customer service.

Summaries

  • Client-driven Case Management Assistant with proven success in reducing caseload complexity, optimizing service pathways and introducing workflow improvements.
  • Case Management Assistant is a caring and skilled Case Management Assistant who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Accomplished at recommending enhancements to data entry systems in Workday, resulting in a 52% overall improvement in case management efficiency.
  • Achieved results through consistent communication and monitoring.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Achieved positive outcomes within three years.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Achieved a 45% improvement in case management efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Quality assurance is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.

Accomplishments

  • Developed and maintained positive working relationships with external service organizations, ensuring ongoing support for referred clients.
  • Organized regular training sessions for Case Management Assistant on HIPAA compliance, ensuring adherence across the team.
  • Trained 6 new case management interns on best practices regarding HIPAA compliance and client data safety.
  • Maintained accurate case documentation in the HubSpot, providing case managers with up-to-date information.
  • Utilized HubSpot to track case metrics, enabling enhanced reporting and decision-making capabilities.
  • Streamlined intake procedures, reducing wait times by 77% for new case submissions.
  • Documented and resolved system which led to metric.
  • Acted as a client advocate during multidisciplinary team meetings, ensuring that client needs were accurately represented and integrated into care plans.
  • Generated and updated onboarding materials for clients, reducing the orientation process by 60%.
  • Assisted with community outreach initiatives, facilitating 12 wellness workshops and improving community engagement by 36%

Affiliations

  • International Federation of Social Workers (IFSW)
  • National Volunteer Caregiving Network (NVCN)
  • National Board for Certified Counselors (NBCC)
  • Freemason
  • National Association of Foster Care Providers (NAFCP)
  • Human Services Professional Network (HSPN)
  • Lions Club
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • American Society of Safety Professionals
  • American Marketing Association

Certifications

  • Certified Hospice and Palliative Nursing Assistant (CHPNA) Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Care Coordinator Certification Lakeside Partners
  • Certified Healthcare Access Manager (CHAM) - Lakeside Partners
  • Certified Case Manager (CCM) - Harbor & Co.
  • CompTIA Network+
  • Certified Social Work Case Manager (C-SWCM) - Vantage
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Basic Crisis Intervention Certification – Meridian

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