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Skills

  • Access control systems management
  • Damaged book removal
  • Regulatory compliance
  • Detailed Activity Logs Creation
  • Effective resource allocation strategies
  • Business operations
  • Problem resolution
  • Collaboration with IT Departments
  • Help desk software proficiency
  • Conflict resolution

Work Experiences

  • Communicated with campus departments to keep access control databases aligned with current student/faculty roles.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with the IT department.
  • Collaborated with access management departments.
  • Assisted with password reset processes.
  • Assisted with password reset and multi-factor authentication processes for students and staff, achieving a 19% decrease in user delays.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted and supported staff in terms of facility maintenance, security, and services.
  • Categorized urgent vs. routine requests.
  • Awarded Top Performer for exceptional service, recognized by staff and supervisors for maintaining high operational standards.

Summaries

  • Contributed to a 70% decrease in access delays.
  • Analytical team player.
  • Adaptable Privileges Desk Student Assistant.
  • Consistently managed restricted access areas.
  • Analytical team player with a focus on leveraging audits and data to resolve discrepancies in access logs, improving accuracy by over 23% %.
  • Adaptable Privileges Desk Student Assistant, experienced in handling confidential information and maintaining rigorous security standards across multiple campus facilities.
  • Conducted routine audits of access logs.
  • Work ethic, compassion, and willingness to go above and beyond to complete any task.
  • Within Miscellaneous, senior Privileges Desk Student Assistant and outstanding performer in cross-functional collaboration and data analysis.
  • Creative problem-solver.

Accomplishments

  • Revised visitor access control procedures, enhancing both security compliance and the guest experience by 47%.
  • Regularly updated access software systems with new visitor data, ensuring compliance with federal data protection regulations.
  • Processed temporary passes for 18 short-term visitors weekly, ensuring strict adherence to security and compliance protocols.
  • Collaborated with team of 17 in the development of category.
  • Participated in cross-departmental initiatives to revise security protocols, delivering a 80% improvement in overall access control.
  • Led access log audits, identifying and addressing discrepancies to improve log accuracy by 52%.
  • Facilitated communication between finance and external visitors, ensuring clarity and alignment with campus security protocols.
  • Maintained comprehensive logbooks, monitoring up to 3 visitor entries per day, significantly enhancing physical security oversight for Boston.
  • Provided excellent customer service by addressing access concerns promptly, ensuring visitor satisfaction ratings remained above 45%.
  • Successfully coordinated access for initiative high-profile visitors during special events, ensuring seamless and secure experiences.

Affiliations

  • Student Employee Development Association
  • Library and Information Science Student Association (LISSA)
  • National Association for Campus Activities (NACA)
  • College/University Student Affairs Association
  • Association of Information Technology Professionals
  • Freemason
  • American Medical Informatics Association
  • Student Government Executive Board – Campus Security Committee
  • International Association of Administrative Professionals
  • National Association of College and University Business Officers (NACUBO)

Certifications

  • Certified Administrative Professional (CAP)
  • Cisco Certified Network Associate (CCNA)
  • Introduction to Information Security (INFOSEC) Certification
  • CompTIA A+ Technician
  • Access Control & Intrusion Detection Certification Meridian 2017
  • Project Management Professional (PMP)
  • Digital Badge Security Certification Program by Meridian
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified in Governance of Enterprise IT (CGEIT)
  • Cisco Certified Internetwork Expert (CCIE)

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