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Skills

  • Goal setting
  • Process improvement
  • Proficient in Salesforce
  • Risk assessment and mitigation
  • Financial administration
  • Organization
  • First Aid/CPR
  • Crisis management
  • Data-driven decision making
  • Trend forecasting

Work Experiences

  • Reduced operational risk by compiling performance, financial, headcount, and AUM data in order to forecast future trends.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Provided Miscellaneous and Miscellaneous clients with business management and leadership skills.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Oversaw and improved a variety of procedures, including requirements, gap analysis, training and development, and the implementation of new programs.
  • Achieved a 42% improvement in staff productivity.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Use my experience to create and implement corporate communication plans.
  • Hired and mentored the core start-up team, which was tasked with laying out the company's initial policies and procedures.
  • Oversaw a successful turnaround that resulted in the elimination of over $3 in debt in three years.

Summaries

  • Strategic thinker with expertise in budget management.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • District Program Manager with 18 years of experience in operations management, directing procedure and metric daily activities.
  • CPA certified
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • District Program Manager is a hardworking and dependable District Program Manager who excels at vendor management and risk assessment.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing framework aspects that result in method.
  • Expert at using in-depth knowledge of industry trends and shifts to provide valuable insights into new growth and expansion opportunities.
  • Even in high-pressure situations, able to remain calm and composed.
  • Dedicated leader with 4 years of business planning and oversight experience.

Accomplishments

  • Optimized the program reporting process by integrating category to meet tight deadlines and minimize project backlog by 55% per quarter.
  • Fostered and maintained partnerships with local leadership, securing 14 in grant funding for district initiatives, exceeding annual goals by metric.
  • Managed a districtwide roll-out of Microsoft Excel that standardized program reporting and provided clear, real-time progress updates to stakeholders.
  • Coordinated regional outreach initiatives, facilitating relationships with 9 key community organizations and governmental bodies that contributed to program expansions in the West Coast.
  • Trained and mentored a team of 8 district-level employees, resulting in a 24% improvement in overall team accuracy and compliance.
  • Implemented an employee feedback loop to capture real-time program performance data, leading to ongoing adjustments that improved key deliverables by 29%.
  • Led the implementation of Power BI, improving documentation efficiency by 70% and reducing overhead costs by 14.
  • Established disaster recovery standards and crisis management protocols, cutting incident response times by 82% during standard without impacting overall deliverables.
  • Facilitated high-level strategy meetings with stakeholders, influencing district-wide decision-making that resulted in a 61% increase in project execution speed over 9 quarters.
  • Created and maintained strategic partnerships with 4 non-profits and governmental agencies to align program objectives and secure 5 in joint funding.

Affiliations

  • Certified in Lean Six Sigma Green Belt 2021
  • Member, National Association for Program Management Professional (NAPMP), program
  • Member, Society for Human Resource Management (SHRM), 2020 – Present
  • Member, International City/County Management Association (ICMA) 2016-Present
  • Certified Member, International Association for Contract & Commercial Management (IACCM), 2023
  • Certified in Project Risk Management Professional (PMI-RMP), 2024
  • Member, American Society for Quality (ASQ) 2018 – Present
  • Completed Strategic Leadership Program (SLP) from program, 2024
  • Member, Global Leadership Network (GLN), method
  • Board Member, District Development Taskforce Denver

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2016
  • Accredited Management Consultant Certification - 2015
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • Project Management Professional (PMP) – 2021
  • Leadership in Nonprofit Management Certificate Program - Harbor & Co. - 2018
  • Certificate in Public Sector Management - category - 2023
  • Certified Information Systems Auditor (CISA) – ISACA 2022
  • Google Data Analytics Professional Certificate (2017)

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