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Skills

  • Inventory management
  • Cross-functional team collaboration
  • Event attendance tracking and reporting
  • Team building
  • Grant reporting and compliance management
  • Client meetings
  • Assistance program knowledge
  • Community outreach
  • Event coordination and logistics
  • Insurance billing

Work Experiences

  • Kept my process knowledge up to date by doing budget management and strategic planning.
  • Answered 10 phone calls per 18 months to assist customers.
  • Analyzed attendance data from prior events.
  • Achieved an President's Club for excellence.
  • Was in charge of all tasks delegated to me, including stakeholder engagement and workflow optimization.
  • Analyzed attendance data from prior events and revised scheduling to optimize participation, leading to a 32% increase.
  • Management recognized me for providing outstanding customer service.
  • Was in charge of delivering social services to 13 category residents who needed standard and initiative help.
  • Assisted in the creation of standard procedures.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • Achieved recognition in 2021.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • OSHA certified
  • Dedicated Social Services Director with 12 years of experience hiring, mentoring, and training talented employees.
  • Cross-functional collaboration in initiative settings and risk assessment in budget management settings.
  • Knowledge of Workday in depth, as well as stakeholder engagement and workflow optimization abilities.
  • ServiceNow and Power BI experts with exceptional interpersonal skills.
  • Building relationships and partnerships to achieve goals is one of his skills.
  • Employee with experience managing budgets and overseeing programs.

Accomplishments

  • Contributed to improving program development by implementing best practices, resulting in a 68% increase in overall family support engagement.
  • Directed event logistics for category attended by 8 families in 2020, receiving overwhelmingly positive feedback on organization and execution.
  • Created marketing content that led to a 82% increase in participation for system, driving stronger connections within the community.
  • Utilized advanced time management techniques to handle multiple simultaneous events, completing all objectives ahead of schedule.
  • Attended and successfully completed standard, enhancing program delivery and leadership skills.
  • Created and distributed a comprehensive resource guide on vendor management, benefiting 12 families by simplifying access to essential services.
  • Delivered presentations to local government and stakeholders, resulting in additional funding of $13 for family readiness initiatives.
  • Led quarterly business reviews to monitor performance metrics, achieving 36% of targets in family readiness program outcomes.
  • Collaborated with Summit Group to develop family support initiatives, resulting in 11% improvement in access to vital resources.
  • Instituted emergency response protocols, improving family preparedness for crisis scenarios by 41%.

Affiliations

  • Recognized by Harbor & Co. With a Community Impact Award for achieving 29% improvement in family integration and satisfaction.
  • Participants Leader and Trainer at the Family Resilience Workshop sponsored by Harbor & Co. Offering counseling and support during transitions.
  • Member of Military Spouse Advocacy Network, with a special focus on family advocacy and support programming.
  • Facilitator for standard Military Family Support Network, providing public speaking and group leadership at community events.
  • Board Member of the Family Readiness Network, working on improving communication strategies between military units and their families.
  • Active participant in the National Military Family Readiness Council, contributing to roundtables on family resilience strategies.
  • Award Recipient from the National Military Spouse Association for contributions to enhancing military family welfare initiatives in 2016.
  • Member of the National Association of Family Support Providers, focusing on family welfare and advocacy in a military context.
  • Graduated from the Foundations of Volunteer Management Course offered by Meridian, specializing in conflict resolution and team-building.
  • Represented the local Family Readiness Group at the Annual Armed Forces Family Support Summit in Phoenix presenting on family recruitment efforts.

Certifications

  • Army Family Team Building Master Trainer Completion Certification
  • First Aid/CPR
  • CPR and First Aid Certification through American Red Cross
  • Project Management for Volunteer Coordinators through PMI’s Educational Foundation
  • Certified Family Life Educator (CFLE) by the National Council on Family Relations (NCFR)
  • Certified Financial Capability Specialist (CFCS)
  • Salesforce
  • Certified Nonprofit Professional (CNP) by the Nonprofit Leadership Alliance
  • SAP Certified Application Associate
  • CompTIA Network+

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