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Skills

  • Performance bottleneck analysis
  • Defect tracking and resolution
  • Load and Performance Testing
  • Documentation skills
  • Regression suite optimization
  • Vericode experience
  • API testing using Postman
  • Customer service
  • Continuous integration/continuous deployment (CI/CD)
  • KPI Tracking and Reporting

Work Experiences

  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Collaborated with product owners to define acceptance criteria for new features, ensuring alignment between business goals and testing efforts.
  • Achieved a 43% reduction in defect backlog.
  • Accelerated defect resolution time by 36%.
  • Collaborated with cross-functional teams to design and implement automated regression test suites, reducing testing time by 34%.
  • Assisted product managers in creating test requirements.
  • Designed and executed cross-platform testing strategies for web and mobile applications, with successful deployment across 13 countries.
  • Decreased production downtime.
  • Coordinated with external vendors to implement security patches and upgrades, reducing open vulnerabilities by 62% in 2020.
  • Debugged software to improve production stability.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted thorough QA audits.
  • Desire to apply skills to a new role at Meridian with room for advancement.
  • Quality Assurance is a multi-talented Quality Assurance who is consistently rewarded for planning and operational improvements.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Achieved a 55% increase in system reliability.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Asana expert and Tableau user.
  • Clear communicator with experience presenting test results.
  • Quality Assurance with 10 years of successful team leadership and budget management experience.

Accomplishments

  • Achieved a PMP in process, enhancing team expertise and QA methodologies.
  • Reduced the turnaround time for critical bug fixes by implementing a faster prioritization system and optimizing communication between the QA and dev teams.
  • Facilitated post-mortem analysis for flagged defects, recommending process improvements that resulted in a 65% decrease in critical bugs.
  • Reduced bug recurrence by 55% after introducing a robust process for performing root cause analysis on all major defects.
  • Trained and mentored a QA team of 18 staff members, helping increase team productivity and reducing onboarding time by 77%.
  • Created and enforced a strong QA documentation process, ensuring that all identified defects, test cases, and solutions were properly recorded and traceable.
  • Collaborated with engineers to identify and fix platform stability issues, leading to a 53% improvement in uptime.
  • Champion of process within the organization, leading to a standardization of processes and a 54% reduction in testing errors.
  • Devised and implemented automated regression tests, improving test coverage by 22% and significantly lowering manual QA efforts.
  • Personally reviewed over 14 test cases for Salesforce, ensuring alignment with technical specifications and user requirements.

Affiliations

  • Software Engineering Institute (SEI) - Capability Maturity Model Integration (CMMI) Courses
  • The Test Tribe - QA Hackathon Participation
  • American Medical Informatics Association
  • Scrum Alliance - Advanced Certified ScrumMaster (A-CSM)
  • SeleniumHQ Community Contributor
  • Lions Club
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • SaaS Testing Alliance - Professional Development Hours (PDHs)
  • Rotary International

Certifications

  • Certified Secure Software Lifecycle Professional (CSSLP) by (ISC)²
  • CompTIA Security+
  • Certified Jira Project Administrator by Cedar Works
  • ISTQB Advanced Level Test Manager Certification
  • Apple Certified Associate (ACA)
  • ISO 9001 Lead Auditor Certification
  • Certified Agile Tester by iSQI
  • Certified Quality Auditor (CQA) by ASQ
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certified Scrum Product Owner (A-CSPO) by Scrum Alliance

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