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Skills

  • Fluent in Japanese
  • Process improvement
  • Metric equipment
  • Certified Residential Specialist (CRS)
  • Buyer contracts
  • Loan officer
  • Debt solution management
  • Loan officer training
  • Illinois Association of Realtors
  • Client-oriented

Work Experiences

  • Presented sellers with purchase offers for their consideration.
  • Was in charge of property advertising on the web and in print.
  • Achieved a 65% decrease in buyer remorse.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Devised and implemented sales-boosting marketing strategies.
  • Achieved President's Club recognition.
  • Converted prospects into closed sales for clients all over Columbus.
  • Hosting open houses and advertising online and in print helped me market and sell property for clients.
  • Collaborated with clients to obtain the necessary loans, inspections, and credit reports.
  • Managed contracts, negotiations, and all aspects of sales to complete purchases and exceed customer expectations.

Summaries

  • Mortgage Agent is a multi-talented Mortgage Agent who is consistently rewarded for planning and operational improvements.
  • Strategic and well-organized, with a passion for providing excellent loan services and products.
  • Costs were consistently reduced while profits were increased.
  • Motivated Mortgage Agent with experience managing large-scale projects, including budgeting and administration.
  • Professional with 18 years of progressive experience in the field who is highly organized and detail-oriented.
  • Eager to put my business development and lead generation skills to work for the procedure mission and goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customers are given tailored financial advice, service options, and product recommendations to help them manage their debt.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified Residential Specialist (C.R.S.) and Accredited Buyer Representative (A.B.R.) ranked among the top ten agents in the Boston area, with a high listing-to-listings-sold ratio.

Accomplishments

  • Delivered client education on interest rate movements using targeted emails, contributing to a 28% rise in pre-approved loan requests.
  • Increased sales 11% over the past year.
  • Assisted high-profile clients with complex asset verification processes, securing mortgage approvals for properties valued over $11.
  • Collaborated with team of 4 in the development of initiative.
  • Documented and resolved framework which led to program.
  • Utilized data-driven decision-making to reduce mortgage default rates by 31%, protecting lender assets valued at $10.
  • Monitored customer satisfaction metrics and implemented follow-up strategies that led to a 19% boost in overall client retention.
  • Organized monthly training sessions for junior staff, leading to a 71% improvement in underwriting efficiency.
  • Developed financial health assessment programs that identified opportunities for clients to refinance, leading to 14 successful refinancing deals.
  • Created more than 16 personalized amortization plans for clients, which helped reduce early repayment fears by 77%.

Affiliations

  • Association of Independent Mortgage Experts (AIME)
  • Accredited Mortgage Professional (AMP) Certification
  • Certified Financial Services Auditor (CFSA) designation
  • International Council of Nurses
  • Customer Experience Professionals Association (CXPA)
  • Finance and Leasing Association (FLA)
  • Certified Mortgage Advisor (CMA) Certification
  • National Association of Social Workers
  • Institute of Real Estate Management (IREM)
  • Chartered Financial Analyst (CFA) Institute

Certifications

  • Certified Disclosure Specialist (CDS)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Mortgage Advisor (CMA)
  • Real Estate Settlement Procedures Act (RESPA) Compliance Certification
  • Certified Protection Officer (CPO)
  • CompTIA Network+
  • Licensed Mortgage Loan Originator (MLO)
  • Freddie Mac Loan Product Advisor (LPA) Certification
  • Project Management Professional (PMP)

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