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Skills

Resource allocation
Process improvement
Business operations
Team building
Budget and financial oversight
Process optimization
Time management
Performance metrics analysis
Communications
Relationship development

Work Experiences

Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
Increased employee morale and decreased turnover by 13%.
Achieved a 29% reduction in processing errors.
Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
Achieved 5 years of exclusive rights to Microsoft Excel.
Achieved results within the past year.
Created a cutting-edge employee recognition program that increased productivity and morale.
Achieved year-over-year savings of $10.
Improved filing systems for confidential client records and reports increased operational efficiency.
Manufacturing service agreements and quality standards were negotiated by me.

Summaries

Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
Certified Manager is a skilled Certified Manager who provides encouragement and feedback to help employees succeed.
Professional with over 10 years of experience as a manager for a $4 two years revenue-generating company.
Costs were consistently reduced while profits were increased.
Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
Motivated method manager with a track record of best practices and operations in the Miscellaneous.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.

Accomplishments

Directed an effort to streamline KPI tracking methods, improving the visibility of business performance indicators by 45%.
Engineered an operational risk assessment tool that identified 15 potential risks, mitigating immediate financial exposure by $11.
Assessed team performance KPIs monthly, which led to increased efficiency across departments by 16%.
Developed an innovative cost-control strategy, successfully cutting excess operational costs by $11 annually.
Developed and rolled out a comprehensive employee training program, resulting in reduced onboarding time by 3 days.
Implemented key process changes that reduced supply chain disruptions, decreasing average lead times by 5 days.
Partnered with compliance to minimize audit risks, reducing compliance issues by 64%.
Achieved CPA to ensure best practices are followed in process optimization, resulting in an operational efficiency increase of 51%.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Led a cross-functional team of 15, implementing Lean practices that reduced operational expenses by 59%.

Affiliations

Institute of Certified Professional Managers (ICPM)
International Society for Performance Improvement (ISPI)
Toastmasters
Freemason
National Association of Social Workers
Society of Human Resource Management
International Council of Nurses
International Federation of Purchasing and Supply Management (IFPSM)
Association of Information Technology Professionals
Project Management Institute (PMI)

Certifications

Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
Certified in Production and Inventory Management (CPIM) – Association for Supply Chain Management (ASCM)
Certified Manager Trainer (CMT) - Harbor & Co.
CompTIA Network+
ITIL Foundation Certification - AXELOS
ServSafe
Diploma in Logistics and Supply Chain Management – Vantage
Certified Risk Management Professional (PMI-RMP) - Project Management Institute (PMI)
SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management (SHRM)
CompTIA Security+

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