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Skills

  • Kitchen equipment operation and maintenance
  • Project organization
  • Team management
  • High-volume dining
  • Food production management
  • Relationship development
  • Time management and prioritization
  • Health and safety compliance
  • Conflict resolution
  • Equipment maintenance

Work Experiences

  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Consistently delivered exceptional customer service.
  • Created an inventory control system using Tableau.
  • Consistently achieved cost-saving goals.
  • Adhered to stringent food safety standards.
  • Contributed to a 10-person monthly sales target, achieving team revenue goals by consistently upselling Workday.
  • Achieved Scrum Master compliance.
  • Was in charge of food costs and inventory management.
  • Created loyal patronage.
  • Adjusted ordering processes in real time.

Summaries

  • Achieved operational excellence in high-traffic environments.
  • Accomplished in supplier contract negotiation, reducing monthly inventory costs by 70% while maintaining high-quality products.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Achieved 28% sales growth in method offerings.
  • Accomplished in supplier contract negotiation.
  • Adept at driving sales and revenue.
  • Achieved a 43% improvement in productivity.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Achieved higher satisfaction ratings.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Increased overall customer satisfaction score by 15% through personalized service and efficiently resolving complaints on-site.
  • Maintained vendor relationships and negotiated supply costs, saving a total of $15 annually without compromising quality.
  • Collaborated with team of 4 in the development of procedure.
  • Documented and resolved framework which led to standard.
  • Introduced a real-time feedback loop with customers, which resulted in a 72% increase in positive online reviews over several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized promotional events, such as live music nights and community fundraisers, increasing sales by $15 during specified periods.
  • Boosted revenue by $11 each month through the introduction of high-margin specialty items during peak seasonal periods.
  • Reduced health and safety incidents by 38% by setting standardized procedures and conducting monthly training sessions.
  • Collaborated closely with the kitchen team on menu development, leading to the successful launch of QuickBooks, which became a bestseller.

Affiliations

  • Lions Club
  • National Restaurant Association
  • Project Management Institute
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • National Federation of Coffee Growers
  • Alliance for Coffee Excellence Membership
  • Waste Reduction Alliance Membership
  • The International Special Events Society (ISES)
  • Culinary Institute of America Alumni Network

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Restaurant Manager (CRM) - National Restaurant Association
  • Leadership in Energy and Environmental Design (LEED) - Cedar Works Focus on Eco-friendly Cafe Design
  • Food Hygiene and Safety Certification - standard
  • Conflict Resolution and Mediation Training - Lakeside Partners
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • ServSafe
  • Certified Hospitality Supervisor (CHS)
  • Project Management for Food & Beverage Industry Certification - Beacon Labs
  • Advanced Customer Service Strategies Certification - system

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