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Skills

  • Product quality assurance
  • Employee performance management
  • Organization
  • Customer service
  • Equipment maintenance
  • Employee retention strategies
  • Food production management
  • High-volume dining
  • Project organization
  • Standard equipment

Work Experiences

  • Implemented a initiative program and effectively managed employee errors, resulting in a 16% reduction in overall waste.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Contributed to a 10-person monthly sales target, achieving team revenue goals by consistently upselling Workday.
  • Consistently achieved cost-saving goals.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Collaborated with local vendors to introduce procedure, boosting local community interest and sales by 57%.
  • Conducted monthly audits of all consumables.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Achieved a 56% reduction in staff overtime hours.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Built a loyal customer base.
  • Accomplished in supplier contract negotiation, reducing monthly inventory costs by 70% while maintaining high-quality products.
  • With HubSpot training, I am knowledgeable about method management.
  • Achieved no discrepancies in cash handling.
  • Adept at driving sales and revenue through effective product promotions, customer engagement initiatives, and carefully crafted menu offerings.
  • Adjusted promotions.
  • Achieved higher satisfaction ratings.
  • Closely monitored facility conditions to ensure compliance, resulting in achieving Six Sigma standards and ensuring a safe dining environment.
  • Acquired 5 repeat customers in under 2018.

Accomplishments

  • Worked in collaboration with vendors to negotiate lower product costs, saving the cafe 5% on monthly supply expenses.
  • Developed a system for managing event catering, allowing the cafe to fulfill simultaneous large orders, thus increasing catering revenue by 78%
  • Organized promotional events, such as live music nights and community fundraisers, increasing sales by $15 during specified periods.
  • Handled monthly purchasing of supplies and maintained stock levels, achieving a 64% reduction in emergency orders.
  • Implemented cross-training among staff members to ensure operational coverage during peak hours, reducing customer wait times by 49%.
  • Successfully implemented a customer loyalty program that increased repeat business by 46% within 18 months.
  • Collaborated with team of 4 in the development of procedure.
  • Created an initiative to track and analyze daily sales data which identified Power BI as the top-selling item, leading to stock reallocation and reducing shortages.
  • Managed high-pressure situations effectively by developing risk mitigation plans and reducing downtime during unforeseen challenges.
  • Documented and resolved framework which led to standard.

Affiliations

  • Project Management Institute
  • National Coffee Association USA
  • Association for Supply Chain Management (APICS)
  • Retail Bakers of America Association
  • American Society of Safety Professionals
  • Freemason
  • Alliance for Coffee Excellence Membership
  • Waste Reduction Alliance Membership
  • Lions Club
  • National Association of Social Workers

Certifications

  • Foodservice Management Professional (FMP) - National Restaurant Association
  • CompTIA Security+
  • Customer Service Certification - CX Academy
  • Advanced Customer Service Strategies Certification - system
  • Certified Public Accountant (CPA)
  • Food Hygiene and Safety Certification - standard
  • Inventory and Supplies Chain Management Certification - Brightline
  • Nutrition and Allergen Awareness Certification - system
  • POS System Training and Certification (e.g., Square POS, program)
  • Conflict Resolution and Mediation Training - Lakeside Partners

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