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Skills

  • Documentation and control
  • Report analysis
  • Customer and client relations
  • Sage 50 US
  • Data entry
  • Sorting and labeling
  • Writing reports
  • Workflow planning
  • Project Planning
  • Travel planning

Work Experiences

  • Provided system software support and training to the entire office, including troubleshooting and optimization.
  • Created a new data management system that reduced data retrieval time by 12%.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Used performance reporting and team leadership to quickly resolve category issues, effectively reducing customer complaints by 2%.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Improved customer service ratings by 5% by training 6 new employees on proper phone handling techniques.
  • Took up to 5 calls per 6 months and quickly redirected them.
  • Conducted research in order to collect and record program information.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 10 years of service.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Counseling Secretary with 14 years of experience assisting with framework program coordination and implementation.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.

Accomplishments

  • Planned and executed student outreach campaigns that resulted in a 25% increase in participation in counseling services.
  • Trained and onboarded new administrative personnel, ensuring a smooth transition for counselors and continued high-quality service provision.
  • Resolved product issue through consumer testing.
  • Developed email templates and phone scripts to standardize communication with students and families, improving response times by 69%.
  • Addressed complex student inquiries via phone and email, resolving concerns within an average of three years, enhancing overall efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team that successfully coordinated a mental health awareness week, leading to 46% more student engagement than previous years.
  • Maintained a 95% satisfaction rate among students and families by offering detailed post-counseling follow-ups via email and phone.
  • Developed and shared training documentation that helped onboard 10 new staff members within category, improving team efficiency by 71%.
  • Assisted students in navigating community resources during financial hardship, contributing to an 63% increase in resource utilization.

Affiliations

  • Wellness and Mental Health Support Groups Volunteer
  • National Education Association (NEA)
  • Lions Club
  • Student Affairs Administrators in Higher Education (NASPA)
  • Substance Abuse and Mental Health Services Administration (SAMHSA) affiliated programs
  • International Association of Administrative Professionals
  • Project Management Institute
  • The Association for University and College Counseling Center Directors (AUCCCD)
  • Association of Title IX Administrators (ATIXA)
  • Child and Adolescent Psychiatric Schools (CAPS) Network Membership

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CPR and First Aid Certification - American Red Cross
  • Certified School-Based Mental Health Support Ironclad Systems 2023
  • Project Management Professional (PMP)
  • Certified School Behavioral Health Coordinator Lakeside Partners 2018
  • Advanced School Safety Security Specialist Meridian 2019
  • Certified Administrative Assistant for Mental Health Services Northwind 2016
  • Registered Health Information Technician (RHIT)
  • CompTIA Network+
  • Certified Family Engagement Coordinator (CFEC) Summit Group 2016

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