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Skills

  • Market trend analysis
  • Customer feedback analysis
  • Cross-functional team collaboration
  • Problem resolution
  • Process improvement
  • Supervision
  • Project organization
  • Method equipment
  • First Aid/CPR
  • Operational improvement

Work Experiences

  • Aligned promotional events with customer purchase behavior data.
  • Successfully introduced new product lines that resulted in a 2% increase in annual profits.
  • Achieved a 80% improvement in service quality ratings.
  • Taught newly hired Retail Services Supervisors how to upsell using team leadership and vendor management, boosting job expertise within the past year.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Adjusted product replenishment strategies.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Educated customers about promotions to increase sales.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Analyzed sales data.

Summaries

  • Achieved a 36% drop in operational delays.
  • Supervisor with 17 years of experience leading talented salespeople who is results-oriented.
  • Achieved consistent improvements in staff performance.
  • Achieved a 22% improvement in employee productivity.
  • Agile and adaptable group leader with a stellar program history, a motivational approach, and an upbeat personality.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 82% decrease in inventory shrinkage.
  • Achieved 49% decrease in shrinkage.
  • Achieved notable seasonal sales increases.
  • Clear understanding of team leadership and stakeholder engagement as well as risk assessment training.

Accomplishments

  • Implemented a new training program on Workday that reduced error rates by 62% and enhanced overall team productivity in day-to-day operations.
  • Guided the team through customer satisfaction surveys, resulting in a 30% increase in positive reviews on major online platforms.
  • Monitored performance metrics and coached underperformers, leading to a 43% improvement in sales goals achieved over several months.
  • Documented and resolved initiative which led to method.
  • Led store participation in corporate environmental initiatives, reducing waste output by 80% while improving overall operational efficiency.
  • Collaborated with HR to revamp the recruitment strategy, resulting in a 73% reduction in hiring time and improved staff quality.
  • Developed product placement strategies based on inventory levels and customer behavior, resulting in a 67% increase in high-margin sales.
  • Coordinated with national inventory managers to ensure timely replenishment of products, leading to a 83% reduction in stockouts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created team incentive initiatives that resulted in a sales boost of $14 within 2022, raising employee engagement and retention.

Affiliations

  • National Association for Business Economics (NABE)
  • National Retail Federation (NRF) Member
  • Association for Supply Chain Management (ASCM)
  • International Association of Administrative Professionals
  • International Customer Service Association (ICSA)
  • American Association of Professional Staffing
  • Retail Loss Prevention Leadership Council
  • Society of Women Engineers
  • Rotary International
  • Society of Human Resource Management

Certifications

  • Certified Planogram Specialist – system
  • Apple Certified Associate (ACA)
  • Certified Retail Audit Compliance Professional – process
  • Certified Retail Sales Training Specialist – metric
  • Advanced Store Associate Training Certification – Meridian
  • Project Management Professional (PMP)
  • Performance Coaching in Retail Certification – method
  • Certified Key Holder – initiative
  • Certified Retail Fulfillment Professional – metric
  • ServSafe

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