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Skills

  • Process improvement
  • Supervision
  • Administrative support specialist
  • Automation of follow-up procedures
  • Administrative support
  • Account growth planning
  • Business operations
  • Email communications
  • Verifying data accuracy
  • Security systems

Work Experiences

  • Worked with a group of 14 data keyers to help them migrate from HubSpot to Power BI.
  • Closed new business valued at $5.
  • Converted written documents and notes to emails and other forms of communication.
  • Achieved a 13 rise in retention.
  • Took incoming calls and directed them to the proper departments and personnel.
  • Audited team processes.
  • Advised upsell strategies to the sales team.
  • Achieved 19% growth in client NPS score.
  • Achieved results over 2017.
  • Achieved results over 10 months.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Quickly enters data while paying close attention to detail and accuracy.
  • When it comes to resolving data issues and completing standard uploads, I'm extremely organized and methodical.
  • Team player with excellent communication skills and the ability to work with a variety of people.
  • Capable of memorizing data and codes in order to provide quick and accurate results.
  • Strategic thinker with expertise in strategic planning.
  • Key Account Representative with stakeholder engagement and risk assessment abilities.
  • Quality-oriented Data Entry Clerk with 7 years of data processing, coding, and transcription experience.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Power BI and SAP experts with exceptional interpersonal skills.

Accomplishments

  • Provided data-driven insights in weekly reports that led to a 57% increase in customer retention rates.
  • Instrumental in facilitating 17% account renewal by strengthening relationships and offering tailored account support.
  • Designed and implemented a churn mitigation initiative, reducing churn rate by 77% among high-value accounts.
  • Managed a portfolio of 6 premium accounts, exceeding revenue targets by 61% through consultative selling practices.
  • Independently resolved 18 complex issues for enterprise customers, boosting customer satisfaction to 54%.
  • Introduced a new CRM system that improved the tracking of client interactions, enhancing overall team productivity by 18%.
  • Consistently exceeded sales and performance quotas by 79% through effective relationship-building and targeted account management strategies.
  • Collaborated with cross-functional teams to mitigate customer churn, reducing it by 58% within method period.
  • Secured new business worth $16 by demonstrating customized B2B solutions tailored to client needs.
  • Achieved a 78% client retention rate by onboarding and effectively managing 4 new key accounts.

Affiliations

  • Active member of the American Marketing Association (AMA) focusing on Strategic Sales and Sales Management 2019 - 2022
  • Affiliated with the Society for Sales Innovation focusing on leveraging automation in follow-up processes 2023 - 2022
  • Graduate of Account Executive Fundamentals Training from program 2024
  • Alumnus of the Key Account Executive Leadership Program hosted by Cedar Works 2023
  • Participant in Advanced Sales and Key Account Management Workshops hosted by framework 2021
  • Completed Professional Sales Executive Program from framework 2019
  • Contributing member of the Association for Key Account Management (AKAM) 2020 - 2017
  • Certified in CRM Analytics and Revenue Growth by Salesforce 2016
  • Member of the National Account Management Association (NAMA) 2018 - 2019
  • Facilitator at Customer Success Leadership Roundtable 2020 run by metric

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SAP Certified Application Associate
  • Certified Public Accountant (CPA)
  • Certified Key Account Manager (CKAM) from Strategic Account Management Association (SAMA)
  • Advanced Account Strategy from The Selling Academy
  • Customer Success Manager (CSM) Certification from Gainsight
  • Salesforce Certified Administrator
  • Certified Negotiation Expert (CNE) from the Real Estate Negotiation Institute
  • Certified Sales Professional (CSP) from the Manufacturers' Representatives Educational Research Foundation (MRERF)
  • Key Account Management Masterclass from LinkedIn Learning

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