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Skills

  • ISS Construction Manager
  • Mitchell OnDemand5 Manager
  • Accomplished manager
  • Contracting background
  • Grasp of acting
  • Federal Acquisition & Contracting (FAR)
  • Night recharging
  • Contracting policies and regulations
  • Federal contracting
  • Service Quality Improvement

Work Experiences

  • Addressed gaps in performance by conducting nightly staff performance reviews, providing actionable feedback and increasing productivity by 75%.
  • Completed shift-end financial audits.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.
  • Answered 18 calls per several months to help customers with their questions and concerns.
  • Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors.
  • Achieved a 62% improvement in check-in time.
  • Aligned schedules with late-night guest requests.
  • Collaborated with maintenance teams during overnight operations.

Summaries

  • Adept at handling complex financial reconciliations overnight, known for reducing variance rates and improving overall operational accountability.
  • Accomplished Acting Night Manager skilled in resolving guest issues promptly, reducing complaint resolution times by 65%, and striving for continuous guest satisfaction improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 37% improvement through process enhancements.
  • Opening and closing duties are second nature to me, as is managing 2 employees.
  • Exceptional at hiring, recruiting, and training candidates for a variety of store positions.
  • Adaptable Acting Night Manager.
  • Professional with over 12 years of experience in metric and system retail management who is self-motivated and hardworking.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 63% increase in revenue.

Accomplishments

  • Helped the company avoid potential liabilities by strictly ensuring compliance with all workplace safety regulations during night operations.
  • Successfully handled unplanned staff shortages by redistributing roles and tasks, maintaining 100% nightly coverage and meeting operational goals.
  • Coordinated nightly staff assignments to enhance service coverage and reduce downtime between tasks, resulting in improved operational efficiency.
  • Contributed to a 69% increase in customer satisfaction ratings by ensuring consistent service quality and fast resolution of issues during the night shift.
  • Trained 4 new night shift employees, reducing onboarding time by 55% and elevating overall guest satisfaction by 69% percentage points.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated heightened security patrols and oversaw incident tracking, reducing unauthorized access occurrences by 32%.
  • Executed occupational health and safety protocols during emergencies, minimizing potential liabilities and ensuring compliance with industry regulations.
  • Reduced payroll discrepancies by 39% through accurate timekeeping and verification for night-shift staff.
  • Set up and communicated daily operational reports to morning managers, ensuring smooth transitions between shifts and minimizing operational delays.

Affiliations

  • American Society of Safety Professionals
  • National Association of Club Managers (NACM)
  • Front Office Managers Professionals Group
  • International Travel & Tourism College Alumni Association
  • Travel & Tourism Professionals of America (TTPA)
  • Coach and Mentoring Association
  • Guest Experience Transformation Network
  • Association for Computing Machinery
  • Toastmasters
  • Association of Information Technology Professionals

Certifications

  • Mental Health First Aid (MHFA) Certification
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Business Ethics for Night Managers Certification
  • Leadership in the Hospitality Industry Certification
  • Certified in Hotel Industry Analytics (CHIA)
  • Revenue Management Certificate for Hospitality
  • Customer Service Excellence Certification for Hotels

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