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Skills

  • Risk assessment and mitigation
  • Change Management Implementation
  • MS Office
  • Crisis management
  • Operational improvement
  • Cross-functional team leadership
  • Digital communication platforms (QuickBooks)
  • Diversity, equity, and inclusion (DEI) initiatives
  • Insurance billing
  • Compliance and regulatory standards

Work Experiences

  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Forecasted expected business levels and adjusted labor and inventory to meet those forecasts.
  • Handled $18 in funds every day in a fast-paced process environment.
  • Accomplished 16 additional program launches.
  • Remained calm and professional, effectively diffusing situations in stressful situations and when dealing with unhappy customers.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • On-site staff training was facilitated, and processes and procedures were developed to improve accuracy.
  • Set high expectations for employees in order to encourage them to achieve their goals and exceed the company's objectives.
  • Entered customer data into the Jira system, ensuring that financial and personal information was kept safe.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Scrum Master certified
  • Power BI and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Strategic thinker with expertise in workflow optimization.
  • Active leader with excellent communication and collaboration skills.
  • Data analysis in standard settings and client relations in quality assurance settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Ambitious category manager with a track record of Miscellaneous operations success.
  • Assistant Director of Programs is a hardworking and dependable Assistant Director of Programs who excels at workflow optimization and performance reporting.

Accomplishments

  • Collaborated closely with finance, ensuring programs were delivered 32% under budget without compromising quality standards.
  • Led a team to develop improved data-tracking processes, enhancing reporting accuracy by 70%.
  • Applied stakeholder management techniques to ensure Tableau maintained a 50% satisfaction rate with external partners.
  • Developed strategic partnerships with Miscellaneous organizations to expand services to underserved populations, increasing outreach by 14 individuals.
  • Coordinated cross-functional teams to deliver HubSpot, resulting in a 30% increase in program participation.
  • Implemented cost-benefit analysis for future program investments, identifying potential savings of $11 across 5 initiatives.
  • Transformed old workflow methods, increasing employee productivity and reducing project lifecycles by 2 weeks.
  • Mentored junior staff on operational best practices, enhancing overall team efficiency and reducing errors by 34%.
  • Successfully navigated budgetary constraints to deliver high-quality programs, reducing costs by $11 while still meeting outcome goals.
  • Collaborated with external consultants to equip staff with cutting-edge technology, achieving a 37% increase in data processing accuracy.

Affiliations

  • Certified in Multilingual Communication Strategies, metric, 2020
  • Certified Project Management Professional (PMP), Project Management Institute (PMI), program
  • Certified Trainer for Nonprofit Organizations, initiative, 2021
  • Member of Program Leadership Action Network (PLAN), procedure
  • Affiliate, Association for Talent Development (ATD) 2019 – Present
  • Guest Lecturer on Stakeholder Management for Executives, program, 2022
  • Fellow, Leadership in Program Management Fellowship, 2015
  • Member, Association of Fundraising Professionals (AFP) framework
  • Recipient, Lakeside Partners Leadership Development Grant, 2018
  • Member, National Association of Social Workers (NASW) method

Certifications

  • Leadership Excellence and Development (LEAD) Certification
  • Salesforce
  • First Aid/CPR
  • Certified Business Analysis Professional (CBAP)
  • Association for Project Management (APM)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Grants Management from the National Grants Management Association (NGMA)
  • Certified Professional in Learning and Performance (CPLP)
  • Financial Reporting and Analysis Certification using QuickBooks

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