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Skills

  • Seasoned in medical clinical procedures
  • Quality improvement initiatives
  • Medication dispensing
  • Staff training and development
  • Cross-functional team leadership
  • Healthcare Technology Adoption
  • Immunizations
  • Emergent care response optimization
  • Post-op infection control
  • Data-driven decision making

Work Experiences

  • Allowed continued operations during construction.
  • Achieved 60% reduction in OR turnover.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Achieved Employee of the Year in staff retention for 2023.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Achieved Joint Commission certification for PMP.
  • Authored comprehensive department policies.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Coordinate patient admission and discharge.
  • Bringing a successful career history of more than 15 years to the table.
  • Staff development that results in high-performing teams has been recognized.
  • Develop and lead an office staff that is productive and efficient.
  • Boosted satisfaction metrics by 35%.
  • Risk assessment and stakeholder engagement experts.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Agile and hands-on Director committed to improving staff productivity, reducing overtime costs, and driving exceptional patient care performance metrics.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Successfully managed a 15-bed surgical unit, achieving 15% patient satisfaction scores through process improvement initiatives.
  • Achieved a Excellence Award for excellence in surgical care by leading the department to meet system's patient safety benchmarks.
  • Documented and resolved framework which led to process.
  • Implemented a new patient communication protocol, reducing patient post-op appointment no-show rates by 85%.
  • Led a cross-functional team in reducing operating room turnover time by 69%, significantly improving OR utilization.
  • Introduced a patient satisfaction tracking mechanism that led to a 47% improvement in survey scores within 14 months.
  • Led a department-wide skills assessment and re-training initiative, improving efficiency in surgical operations by 43% after 6 months.
  • Resolved recurring supply chain issues with vendor changes, maintaining continuous availability of critical surgical instruments.
  • Implemented risk management strategies that reduced post-operative complication rates by 54%.
  • Exceeded hospital targets with a 76% reduction in pre-operative delays through close collaboration between surgical staff and administration.

Affiliations

  • Society of Women Engineers
  • International Association of Administrative Professionals
  • National Association for Healthcare Quality (NAHQ)
  • American Association of Critical-Care Nurses (AACN)
  • Perioperative Leadership Summit Attendee
  • International Association of Healthcare Central Service Material Management (IAHCSMM)
  • Jaycees
  • Society of Gastroenterology Nurses and Associates (SGNA)
  • American Society of Anesthesiologists (ASA)
  • Toastmasters

Certifications

  • Advanced Surgical Trauma Life Support Certification - Brightline
  • Certified Healthcare Financial Professional (CHFP) - metric
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Black Belt (LSSBB) - Harbor & Co.
  • CompTIA Network+
  • Healthcare Lean Certified Practitioner (HLCP) - Seattle
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Surgical Services Manager (CSSM) – Competency & Credentialing Institute (CCI)

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