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Skills

  • Multi-line Telephone Systems
  • Office management
  • Business operations
  • Security awareness
  • Personable and outgoing
  • Cross-functional collaboration
  • Shorthand writing
  • Accounts payable / accounts receivable
  • Business Strategy
  • Team standards

Work Experiences

  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of 15 professionals.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed properly and in accordance with management's needs and specifications.
  • Accept client payments in cash and by credit card.
  • Have the ability to accurately relay information to others.
  • Kept track of visitors and screened them for access to the facility and inter-office personnel.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Provided guests with appointment information updates and rescheduling.
  • I'm in charge of creating documents and spreadsheets, as well as emailing and assisting with contracts.
  • Have direct contact with the customer service and sales teams.
  • I'm the one who responds to customer questions.

Summaries

  • Exceptional at balancing high-volume inquiries with administrative needs for a 17-person team.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Commended for improving overall efficiency by 5% by overhauling filing systems and daily answering and screening of 4 phone calls.
  • Receptionist is a dependable and enthusiastic Receptionist with 6 years of front desk management experience.
  • When entering initiative data and assisting colleagues with risk assessment and stakeholder engagement, be meticulous and precise.
  • Receptionist with 15 years of experience in program settings.
  • Task prioritization, organization, and workflow optimization are all skills she possesses.
  • Weekends and evenings are available 12 hours per week.
  • Receptionist is a focused and dependable Receptionist with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.

Accomplishments

  • Earned “Top Performer” in 2015.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Completed payroll for staff of 15 direct reports.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Scheduling: Organized technician schedule for customer jobs.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Documented and resolved program which led to procedure.
  • Organized and managed executive board room preps for crucial meetings, enhancing presentation standards and improving client impressions.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Executed emergency preparedness drills with the facilities team, ensuring visitor and client safety with 47% procedural compliance.

Affiliations

  • Executive Assistants Organization
  • National Organization for Professional Office Managers
  • Phi Theta Kappa Honor Society for Business Administrators
  • Society for Human Resource Management (SHRM) - Administrative Division
  • Toastmasters
  • Lions Club
  • National Association of Professional Receptionists
  • National Business Officers Association (NBOA)
  • Association of Workplace Office Administrators (AWOA)
  • Jaycees

Certifications

  • Professional Receptionist Certification Cedar Works
  • Crisis Prevention and Intervention Training Certification – Summit Group
  • Association for Project Management (APM)
  • Certified Meeting and Event Planner (CMEP) – Lakeside Partners
  • Database Management Certification – Salesforce
  • Salesforce
  • Certified Corporate Receptionist (CCR) – Lakeside Partners
  • Conflict Resolution and Building Teamwork Skills Certification – Summit Group
  • Certified Medical Receptionist (CMR) - Cedar Works
  • Project Management Professional (PMP)

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