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Skills

  • Safety measures
  • Internal auditing
  • Databook preparation
  • Microsoft Office
  • Relationship development
  • Proficiency in budget management
  • Territory Sales Experience
  • Excel in system
  • Program equipment
  • Customer conflict resolution

Work Experiences

  • Prepared project documents according to the project manager's, team's, or client's specifications.
  • Tracked the performance of system and process integrity, vendors, internal workflows, and SLAs by monitoring and creating control reporting.
  • Was in charge of releasing and updating drawings and specifications.
  • Worked with people from various departments and levels of management to reach an agreement on procedural documentation.
  • Compared incoming data to quality, integrity, and accuracy standards, found flaws, and implemented timely fixes.
  • Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel, and Access.
  • Collaborated with internal staff to process documents and send them to the closing department.
  • Cleaned, formatted, and applied styles to documents that were converted from one application to another.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Standards and regulations in team leadership are second nature to me.
  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Multitasks effectively and manages shifting priorities.
  • Experience managing and overseeing contracts and documents as an in-house document review specialist.
  • Experience as a Documentation Specialist ensuring that an organization's documents are stored effectively and are easily accessible to employees.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Professional in document management with experience managing processes for master documentation and archives.

Accomplishments

  • Trained 13 team members on precise loan document processing practices, reducing error rates by 77% and improving customer outcomes.
  • Analyzed incoming loan applications for completeness and accuracy, reducing rejection rate by 44% through proactive follow-ups.
  • Provided critical support through the cleanup of loan portfolios, reducing at-risk loans' default rating by 53% within one year.
  • Maintained document accuracy by successfully initiating cross-department discrepancy resolution processes, reducing discrepancies by 60%.
  • Developed team-wide quality assurance procedures that improved accuracy in documentation by 68% over one year.
  • Led 13 project initiatives focused on loan document digitization, enhancing team output by streamlining document management.
  • Supervised a team of 9 in document intake processing, improving the overall accuracy rate by 42% across all loan files.
  • Automated monthly loan document reports using Microsoft Excel, cutting report generation time by 54% and reducing manual errors.
  • Designed a discrepancy resolution workflow in conjunction with internal teams, expediting error corrections by 11 business days.
  • Collaborated with cross-department teams to establish performance benchmarks, achieving a 25% reduction in service delivery time for loan approvals.

Affiliations

  • Society of Women Engineers
  • Compliance Certification Board (CCB) - Certified in Healthcare Compliance (CHC)
  • Institute of Financial Operations (IFO) – Accounts Receivable Specialist Certification
  • Financial Services Compliance Association (FSCA)
  • Toastmasters
  • Risk Management Association (RMA)
  • National Council of Higher Education Loan Programs (NCHELP)
  • Lions Club
  • Society of Corporate Compliance and Ethics (SCCE)
  • International Association of Administrative Professionals

Certifications

  • Document Management Specialist Certification (DMSC) - Summit Group
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Financial Services Security Professional (CFSSP) - 2016
  • First Aid/CPR Certified
  • Certified Mortgage Banker (CMB) by the Mortgage Bankers Association (MBA)
  • Certified Customer Service Supervisor (CSS) - Financial Industry
  • Anti-Money Laundering Specialist (CAMS) - 2021
  • Certified Loan Documentation Specialist (CLDS) - Summit Group
  • Google Certified Professional Cloud Architect

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