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Skills

  • Safety measures
  • Budgets
  • Excel in system
  • Digital file organization
  • Operations management
  • Operational improvement
  • Invoicing support
  • Customer service excellence
  • Proficiency in budget management
  • Client-focused

Work Experiences

  • Uploaded company policies and procedures to EDMS, which were then routed for approval and training.
  • Reproduced documents by printing them from electronic sources like email attachments, PDF files, and cloud storage.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Devised and implemented a new process for approving design plans and engineering change requests in order to reduce cycle time.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Sent documents, organized revisions, and kept track of the changes.
  • Created and edited template contracts with changes in the company's service lines or new developments.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Was in charge of document control system training, setup, and maintenance.

Summaries

  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Multitasks effectively and manages shifting priorities.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Loan Document Specialist with a proven track record of analyzing, processing, and securing method documents by codifying and enforcing top-notch systems.
  • Knowledgable in a variety of design and testing methodologies.
  • Provided vision, direction, development, and maintenance of multiple complex and high-priority contracts that directly impacted the organization's business strategies.
  • Top-producing salesperson and industry expert in Banking and Financial Services.
  • Experience managing and overseeing contracts and documents as an in-house document review specialist.
  • Maintains workflows and coordinates files in accordance with business, customer, and project management requirements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed team-wide quality assurance procedures that improved accuracy in documentation by 68% over one year.
  • Assisted with the introduction of a new electronic filing system, improving document retrieval times by 65%, cutting down processing delays.
  • Contributed to the success of a department-wide document digitization project that increased processing efficiency by 28%.
  • Worked directly with underwriters to process 18 complex loan files daily, ameliorating documentation errors and expediting approval by 12 days.
  • Documented and resolved framework which led to process.
  • Automated monthly loan document reports using Microsoft Excel, cutting report generation time by 54% and reducing manual errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used Asana for daily data entry tasks, consistently exceeding an accuracy target of 32% without missing any deadlines.
  • Trained 13 team members on precise loan document processing practices, reducing error rates by 77% and improving customer outcomes.

Affiliations

  • Jaycees
  • Association for Financial Professionals (AFP)
  • National Association for Government Guaranteed Lenders (NAGGL)
  • National Association of Credit Management (NACM)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Project Management Institute
  • International Council of Nurses
  • Loan Processing and Underwriting Association (LPUA)
  • Certified Residential Underwriter (CRU)
  • Association for Computing Machinery

Certifications

  • Certified Mortgage Banker (CMB) by the Mortgage Bankers Association (MBA)
  • Customer Service Excellence in Financial Services - Beacon Labs (2016 Completion)
  • Certified Contract Manager (CCM) by the National Contract Management Association (NCMA)
  • Project Management Professional (PMP)
  • Certified Information Security Manager (CISM) – 2015
  • Certified Business Analysis Professional (CBAP) - Northwind
  • Certified Records Manager (CRM) - Cedar Works
  • Certified Regulatory Compliance Manager (CRCM) - Harbor & Co.
  • Certified Customer Service Supervisor (CSS) - Financial Industry
  • Certified Loan Documentation Specialist (CLDS) - Summit Group

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