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Skills

  • Change management in billing processes
  • Budget analysis and oversight
  • Report writing
  • Public relations
  • Custom payment plan negotiation
  • Inventory management
  • Project organization
  • Event coordination
  • First Aid/CPR
  • RFI Scanners

Work Experiences

  • Created department budgets by analyzing historical data, forecasting spending, and calculating actual costs.
  • Achieved 31% higher team efficiency.
  • Addressed and resolved client billing disputes, decreasing outstanding balances by $4 within 18 months.
  • Used quality assurance and process improvement to mediate conflicts between Billing Department Supervisors in order to facilitate a quick resolution.
  • Achieved improvement in 2020.
  • Communicated effectively with a variety of departments, including method and framework, by using active listening, open-ended questioning, and appropriate response skills.
  • Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.
  • Reduced project downtime by effectively managing, scheduling, and dispatching technicians for on-site repairs.
  • Achieved results within one year.
  • 18 months program reports were compiled to assist management in improving plans and making key operational decisions.

Summaries

  • Professional with a strong sense of responsibility who provides executive support and team leadership to business operations.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Workday and HubSpot experts with exceptional interpersonal skills.
  • Framework and standard have a proven track record.
  • With eagerness and attention, dependable in assisting various office staff and customers.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Strong technical skills and experience in strategic planning.
  • Proficient in promoting system by leveraging team leadership and performance reporting knowledge.
  • Billing Department Supervisor and team leader with 10 years of experience in standard settings.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Improved department performance by aligning billing polices with sales contracts, resulting in a 71% increase in accuracy.
  • Conducted quarterly audits on billing accuracy, resulting in a 19% reduction of customer complaints and disputes.
  • Developed risk management strategies for accounts receivable, driving bad debt write-offs down by 59% over 16 reporting cycles.
  • Analyzed delinquent accounts and executed an improved follow-up plan, collecting 16% of overdue payments within the first 15 weeks.
  • Implemented new billing software that reduced processing time by 41%, contributing to a 14% increase in customer satisfaction.
  • Provided leadership during times of system outages, ensuring that billing issues were resolved promptly and minimizing revenue losses.
  • Increased team productivity by 22% through process improvements and introduction of HubSpot tools.
  • Collaborated cross-departmentally to develop a strategic billing initiative that improved cash collections by 74% annually.
  • Led quarterly reviews of billing accounts with senior management, instituting corrective actions that improved process quality by 37%.
  • Resolved complex client issues involving contract billing terms, preventing potential revenue loss of 8 annually.

Affiliations

  • Active member, Healthcare Financial Management Association (HFMA) - Participation in the Revenue Cycle Optimization chapter.
  • Certified Billing & Coding Specialist (CBCS), National Healthcareer Association - Demonstrated expertise in medical billing and coding compliance.
  • Active Member, Global Billing Association (GBA) - Focus on developing efficient billing ecosystems and error-reduction strategies.
  • Joined the Midwest Tax Professionals Group to network and gain insight into regulations related to tax billing and compliance.
  • Certified Medical Billing Specialist, American Medical Billing Association (AMBA).
  • Member, American Association of Healthcare Administrative Management (AAHAM) - Focused on improving billing and administrative operations in healthcare settings.
  • Serve on the Professional Billing Practices Advisory Committee at Northwind, offering insights into process automation.
  • Officer, Billing and Collections Oversight Committee at Meridian.
  • Certified Professional Account Manager (CPAM) - Expertise in custom payment plans and credit management negotiations.
  • Participated in Columbus-based industry mentorship program to advance new initiatives in billing automation.

Certifications

  • Microsoft Office Specialist (MOS)
  • CompTIA Network+
  • Certified Health Insurance Specialist (CHIS) – Northwind
  • Salesforce
  • Certified Billing and Coding Specialist (CBCS) - Meridian
  • Certified Professional Biller (CPB) - AAPC
  • Certified Revenue Cycle Representative (CRCR) - Summit Group
  • Certified Revenue Cycle Specialist (CRCS) - AAHAM
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Yellow Belt Certification - Ironclad Systems

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