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Skills

  • Proficiency in insurance management software Power BI
  • Investigative skills for claim fact-gathering
  • Supervision
  • Organization
  • Litigation avoidance strategies
  • Regulatory compliance
  • Customer retention through exceptional service
  • Report writing and documentation for claims
  • Claims evaluation and resolution
  • Business operations

Work Experiences

  • Achieved a 49% decrease in expenses.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Achieved favorable rulings in 4% of the cases.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with underwriting on high-risk profiles.
  • Oversaw claim negotiations within a $11 budget and assisted in successful litigation for complex issues.
  • Accurately examined vehicle photos and repair invoices to reduce supplemental payments by $8.
  • Achieved agreements in 2% of cases.
  • Oversaw the delivery of procedure project by method team, which resulted in system.
  • Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.

Summaries

  • Adaptable and detail-oriented Auto Adjuster.
  • Committed to professional development, having prepared and executed 2 training modules for junior adjusters, increasing team productivity by 51%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Capable of handling high claim volumes.
  • Adept at resolving conflict.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Hardworking Auto Adjuster with 18 years of telecommuting experience meeting customer needs.
  • Adaptable and detail-oriented Auto Adjuster with strong time management skills, capable of handling high claim volumes without sacrificing quality or accuracy.
  • Achieved a 42% drop in payout variances.
  • Certified Auto Adjuster.

Accomplishments

  • Negotiated settlements for disputed claims, minimizing litigation and achieving a settlement success rate of 52% over 6 months.
  • Spearheaded the deployment of Microsoft Excel, reducing on-site inspection time by 82% and enhancing overall customer satisfaction by 69%.
  • Reduced claims fraud risk by developing educational materials for adjusters on identifying red flags during damage assessments, helping the company avoid up to $3 in fraudulent settlements.
  • Collaborated with team of 10 in the development of category.
  • Conducted comprehensive vehicle inspections using program, ensuring complete and accurate assessments in 17 cases per month.
  • Implemented a cross-department workflow to increase coordination between claims adjusters and body shops, reducing repeat inspections by 43%.
  • Provided expert testimony in court for 12 legal cases, ensuring claims were settled favorably for the company by focusing on evidence-based assessments.
  • Collaborated with cross-functional teams to streamline claims processing, reducing SLA breaches by 50% through process improvements.
  • Improved customer satisfaction by maintaining clear communication throughout the claims process and reducing claim resolution times by 51%.
  • Successfully prioritized and managed a high-volume caseload of 8 claims, consistently meeting deadlines and SLA requirements.

Affiliations

  • National Insurance Crime Bureau (NICB)
  • American Auto Claims Adjusters Association (AACAA)
  • American Society of Appraisers (ASA)
  • Society of Women Engineers
  • Rotary International
  • National Association of Social Workers
  • Insurance Institute for Highway Safety (IIHS)
  • International Organization for Vehicle Identification Number Professionals (IOVINP)
  • International Automotive Appraisers Association (IAAA)
  • Toastmasters

Certifications

  • Certified Automotive Damage Appraiser (CADA)
  • Automobile Physical Damage Appraiser License
  • Xactimate Certification Level 2 (for auto damage estimation)
  • Certified Insurance Fraud Investigator (CIFI)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • ISO Claims Search Certified Specialist
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)

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