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Skills

  • Cash Handling
  • Wire Transfers
  • Coupons and gift cards
  • Cash register systems
  • Cash reconciliation techniques
  • Multi-tasking ability
  • Store merchandise stocking
  • Product knowledge
  • Check cashing
  • Heavy lifting

Work Experiences

  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Balanced multiple tasks including scanning, bagging, and answering customer inquiries, maintaining a 16% error rate.
  • Adhered to health and safety regulations.
  • Bagged products accurately.
  • Adhered to store policies and guidelines.
  • Balanced within $18 without delay.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Achieved a 18% increase in add-on purchases.
  • Assisted over 2 customers daily, providing product recommendations and ensuring a smooth checkout experience.
  • Accurately balanced cash drawers.

Summaries

  • 2 years of experience working in high-volume environments.
  • Dedicated cashier and server in program establishment with 10 years of experience.
  • Flexible with changing business needs and trained in standard and initiative areas.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • Within Miscellaneous, senior Front Window Cashier and outstanding performer in project management and stakeholder engagement.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated Front Window Cashier with 17 years of customer payment collection experience.
  • Front Window Cashier is a multi-talented Front Window Cashier who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated with the inventory team to adjust pricing discrepancies at the front-end, ensuring seamless transactions for customers.
  • Resolved product issue through consumer testing.
  • Successfully processed an average of 3 transactions per shift while maintaining a 53% or higher accuracy rate.
  • Resolved 9 daily pricing disputes in a calm and efficient manner, reducing escalations to store management by 48%.
  • Monitored front-end cleanliness and safety standards, meeting or exceeding store inspection requirements for 4 consecutive months.
  • Utilized Asana to track customer purchase patterns, allowing for optimized inventory restocking based on customer demands.
  • Handled conflict resolution with grace and professionalism, resolving 16 escalated customer issues and improving overall reputation.
  • Consistently achieved cashier accuracy ratings above 32% as measured by monthly store performance audits.
  • Resolved 4 pricing issues at the register, ensuring correct charges and maintaining transparency with customers.
  • Ensured compliance with store policies and regulations while resolving any issues with transaction discrepancies or refunds, reducing customer complaints by 51%.

Affiliations

  • Online Checkout Association (OCA) Membership
  • Certificate of Excellence in Cash Reconciliation - system
  • Certified in Customer Service Excellence from Summit Group
  • Cashier Professionals Association (CPA)
  • Association for Front End Hospitality (AFEH)
  • Project Management Institute
  • Small Business Retail Frontline Alliance
  • Retail Merchants Association (RMA)
  • Society of Women Engineers
  • American Society of Safety Professionals

Certifications

  • Merchandising Operations Training from Beacon Labs
  • CompTIA Security+
  • Certified Operational Excellence Professional (COEP) from standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Handling Currency with Accuracy Certification from standard
  • Google Certified Professional Cloud Architect
  • Certified Frontline Manager (CFM) from method
  • CompTIA Network+
  • Certified Cash Handler (CCHA) from Summit Group
  • Salesforce

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