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Skills

  • Data integrity and security
  • Organization
  • Public relations in education settings
  • Team management
  • Event planning and coordination
  • Time management
  • Team building
  • FERPA compliance management
  • Critical thinking and strategic planning
  • Operational improvement

Work Experiences

  • Aligned student registration processes with course prerequisites.
  • Assisted in the creation of program structure within classrooms in order to formulate and implement method objectives.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Attended by 15 students and faculty.
  • Planned educational activities, faculty lectures, and departmental events to support the institution's mission and values.
  • Obtained grants and other funding sources for educational programs and projects, as well as drafted proposals and agreements to ensure proper allocation.
  • Achieved a 61% reduction in overall grievances.
  • Evaluated programs and tracked their implementation and adherence to regulations to meet objectives.
  • Advised over 4 students on academic paths.

Summaries

  • Collaborative Student Administration Officer.
  • Maintains sufficient staffing and resources to meet 6 months program objectives while staying within budget.
  • Coordinated registration processes.
  • Achieved an error rate reduction of 30%.
  • Dedicated Student Administration Officer responsible for redesigning a user-friendly course catalog in 2022, leading to a 26% improvement in student guidance and enrollment efficiency.
  • Adept at managing student records.
  • Committed Student Administration Officer.
  • Achieved 22% higher enrollment rates.
  • Achieved an average participant satisfaction rate of 43%.
  • Budgets for education programs are successfully managed, growth areas are identified, and events are coordinated to promote procedure services.

Accomplishments

  • Developed and delivered workshops on navigating student support services, attending to the needs of over 12 students.
  • Facilitated cross-departmental collaboration to align the student enrollment process with requirements, improving course registration efficiency by 64%.
  • Generated and interpreted data concerning student support services, identifying key areas for improvement that increased service efficiency by 44%.
  • Redesigned student application processes using Salesforce, reducing administrative errors by 25%.
  • Recommended and implemented enhancements to student advisory tools that resulted in a 80% improvement in student engagement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 9 in the development of method.
  • Presented at 16 campus-wide events to educate about student services, engaging over 10 students and faculty attendees.
  • Coached and advised 17 student-athletes on academic strategies, resulting in an improved average GPA of 53% across the team.
  • Successfully addressed and resolved complex registration issues for 9 students each semester, maintaining high levels of student satisfaction.

Affiliations

  • Institute of Student Success (ISS)
  • Association of Canadian Community Colleges (ACCC)
  • National Academic Advising Association (NACADA)
  • Jaycees
  • Council for the Advancement of Standards in Higher Education (CAS)
  • Institute for Educational Leadership (IEL)
  • Educause - Networking and Collaboration in Higher Ed
  • International Council of Nurses
  • International Network for Quality Assurance Agencies in Higher Education (INQAAHE)
  • Association for Public and Land-grant Universities (APLU)

Certifications

  • CompTIA A+ Technician
  • First Aid and CPR Certification 2018 – Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Records Manager (CRM) - Vantage
  • Project Management Professional (PMP)
  • Lean Six Sigma Green Belt, 2020, Lakeside Partners
  • Certified Educational Facility Manager (CEFM) - Brightline, 2023
  • Google Analytics Individual Qualification (GAIQ) - 2017, Brightline
  • Accredited Lean Process Improvement Facilitator (ALPIF) - 2015, Ironclad Systems
  • First Aid/CPR Certified

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