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Skills

  • Mentoring and training
  • Cleaning supplies
  • Business operations
  • Weight/balance loading
  • Itineraries
  • Crew assistance
  • Cross-cultural communication
  • Outstanding communication skills
  • Guest satisfaction specialist
  • Method equipment

Work Experiences

  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Was in charge of loading and unloading aircraft cargo, including baggage and freight, as well as assisting crew members and passengers with their belongings.
  • Used proper salutations and telephone etiquette to answer department phone calls within 4 rings.
  • Devised strategies for coordinating groups in unfamiliar terrain and environments, as well as providing comprehensive training to avoid logistical problems and disruptions.
  • All rebates and other miscellaneous charges were balanced.
  • Checked, handled, assembled, and removed furnishings in the passenger cabin to ensure that all debris had been removed and that the areas had been thoroughly cleaned.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Got better.
  • Made sure that guest complaints were handled as efficiently as possible, and that complimentary services were offered to those who were in need.
  • Delivered requested items to the rooms of the guests.

Summaries

  • Travel Specialist with 4 years of successful cross-functional collaboration and vendor management experience.
  • In a competitive environment, a dynamic Hotel Manager capable of developing and training teams, effectively controlling costs, and achieving YOY revenue and high guest satisfaction ratings.
  • Professional, courteous service with a strong commitment to exceeding expectations.
  • In fast-paced and competitive environments, the Hotel Operations Manager is responsible for driving company growth and revenue.
  • Exceptional customer service and public speaking abilities.
  • Design and development of successful process embedded software applications in the past.
  • System are well-understood.
  • Looking for a job as a tour guide at a major city's art museum.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Strengths in process improvement and project management backed up by Travel and Hospitality training.

Accomplishments

  • Consulted
  • Increased annual hotel revenue by 14% through category and metric.
  • Conducted market analysis on popular travel destinations, designing promotional offers that boosted booking rates by 30%. Increased average trip value by $4.
  • Collaborated with a global network of travel providers to create new travel packages, resulting in a 51% increase in customer engagement for premium offerings.
  • Won
  • Trained
  • Designed a collaborative booking process through method, reducing errors by 37% and enhancing the customer experience.
  • Developed target campaigns for niche markets including the Northeast and the Midwest, which increased market penetration by 57% during the first 4 months.
  • Managed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Destination Marketing Association International (DMAI) Certification
  • Association for Computing Machinery
  • Affiliate of the Pacific Asia Travel Association (PATA)
  • Association of Travel Marketing Executives (ATME) Affiliate
  • Accredited by the Tourism Cares Organization 2016
  • International Council of Nurses
  • Member of the British Travel Association 2018
  • Membership in the Association of Travel Insurance Intermediaries (ATII)
  • Project Management Institute
  • Travel Industry Council (TICO) Accreditation

Certifications

  • Certified Protection Officer (CPO)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • CPR and AED
  • Certified Leisure Travel Specialist by The Travel Institute
  • First aid and AED
  • Apple Certified Associate (ACA)
  • Amadeus Airline Reservation System Certification
  • Advanced Negotiation and Sales Techniques by Ironclad Systems
  • Loyalty and Reward Program Specialist by IATA Training

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