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Skills

  • Travel agency accounting
  • Service-oriented
  • Event planning and coordination
  • Overseas tours
  • Issue resolution
  • Radio etiquette
  • Customer service excellence
  • Cross-cultural communication
  • Emergency care
  • Method equipment

Work Experiences

  • Delivered requested items to the rooms of the guests.
  • Devised strategies for coordinating groups in unfamiliar terrain and environments, as well as providing comprehensive training to avoid logistical problems and disruptions.
  • Raised the stakes.
  • Greeted visitors, answered their questions, and anticipated their service needs.
  • Kept track of all required equipment and its upkeep, dispatching parts for repair as needed.
  • All areas of the aircraft, including the cabin, galleys, and lavatories, were cleaned and serviced by me.
  • Invented
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Had planned ahead.
  • Made a proposal

Summaries

  • People-oriented individual with strong organizational and public speaking abilities.
  • Front desk agent who is well-organized and has excellent interpersonal and computer skills.
  • Looking for a job as a tour guide at a major city's art museum.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Quick to pick up new skills and eager to join a customer service-oriented team.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Motivated Travel Specialist with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Maintained a 4 Diamond rating for the hotel during all 13 years as Hotel Manager.
  • Reduced
  • Researched
  • Initiated
  • Collaborated with a global network of travel providers to create new travel packages, resulting in a 51% increase in customer engagement for premium offerings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed target campaigns for niche markets including the Northeast and the Midwest, which increased market penetration by 57% during the first 4 months.
  • Identified
  • Collaborated with compliance to rework flight and accommodation bundles, boosting package sales by 16%.
  • Integrated

Affiliations

  • Institute of Certified Travel Agents (ICTA) Accreditation
  • Project Management Institute
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Association of Travel Marketing Executives (ATME) Affiliate
  • Society of Women Engineers
  • Rotary International
  • American Marketing Association
  • Travel Leaders Network Partnership Certified 2016
  • International Society of Travel & Tourism Educators (ISTTE) Member

Certifications

  • Project Management Professional (PMP)
  • Certificate in hospitality and tourism
  • Apple Certified Associate (ACA)
  • Loyalty and Reward Program Specialist by IATA Training
  • Certified Corporate Travel Expert (CCTE) by GBTA Academy
  • Certified hotel administrator
  • Amadeus Airline Reservation System Certification
  • Certified Public Accountant
  • Accredited Cruise Counselor (ACC) by CLIA
  • Advanced Negotiation and Sales Techniques by Ironclad Systems

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