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Skills

  • Business operations
  • Team building
  • Cash flow and transaction accuracy
  • Cost discrepancy reduction techniques
  • Food court coordination
  • Handling and Resolving Customer Complaints
  • Budgets
  • Food safety management
  • Communications
  • Large order coordination

Work Experiences

  • Collaborated with vendors to resolve supply chain issues, cutting ingredient shortages by $4 annually.
  • Achieved zero infractions.
  • Collaborated with shift supervisors.
  • Achieved results within 6 months.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Assisted wait staff and other members of the team in completing tasks.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Achieved 14 consecutive successful health inspections.
  • Consistently upsold promotions and seasonal specials.
  • Accomplished this over 6 months.

Summaries

  • Collaborated across departments to streamline inventory restocking and reduce supply chain disruptions, minimizing shortages by $6 each year.
  • Achieved results in a two years.
  • Adept at cash handling.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Achieved results over the last the past year.
  • Offering 16 years of food preparation and customer service experience.
  • Acknowledged for boosting customer satisfaction scores.
  • Accomplished this within 5 months.
  • Food Service expert with 15 years of experience in the service industry.

Accomplishments

  • Developed a cleaning routine that adhered to updated industry standards, earning recognition during 2015 health inspections.
  • Introduced new team strategies that streamlined food prep processes, reducing customer wait times by 7 minutes.
  • Worked with a team to manage food preparation, maintaining a clean and organized workstation in compliance with health department regulations.
  • Created a customer feedback initiative that led to a 41% increase in positive reviews and enhanced dining experience.
  • Collaborated with team of 3 in the development of method.
  • Maintained a strong focus on health and safety by following food sanitation guidelines, leading to a 52% improvement in health inspection scores in 2019.
  • Monitored and restocked inventory efficiently, preventing food shortages during peak hours and increasing daily revenue by 49%.
  • Protected food safety by maintaining proper handwashing techniques and cross-contamination prevention, sustaining a 4-year record of zero foodborne incidents.
  • Executed restocking and inventory procedures, guaranteeing a 68% product availability during peak service times.
  • Managed cash register and resolved any customer billing issues promptly, maintaining a 39% accuracy rate in daily reconciliations.

Affiliations

  • Project Management Institute
  • Allergen Awareness and Safety Professionals Network
  • College of Hospitality and Tourism Professionals
  • Association for Supply Chain Management (APICS)
  • National Food Safety Educators Association
  • International Council of Nurses
  • Hospitality Workers' Union Raleigh Chapter
  • Foodservice Marketing and Promotions Organization
  • Certified Inventory Management Specialists
  • Retail, Wholesale and Department Store Union

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Allergen Awareness Certification by Beacon Labs
  • ServSafe
  • Point of Sale Systems Training and Certification by Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Alcohol Seller/Server Certification by North Carolina
  • Project Management Professional (PMP)
  • Salesforce
  • Safe Food Handling Certification by process
  • First Aid Certification by method

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