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Skills

  • Medical chart documentation
  • Technical issue resolution
  • Filing and data archiving
  • Escalation management
  • Client onboarding and user training
  • Customer feedback analysis
  • Project organization
  • Workflow Optimization
  • Communications
  • Supervision

Work Experiences

  • Kept them mentally alert by entertaining, conversing, and reading aloud to patients.
  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care in both private residences and facilities.
  • Achieved a 50% reduction in support request backlogs.
  • Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week.
  • Assisted in setting up and maintaining Asana systems for new office locations, reducing system setup times by 34%.
  • Addressed simple configuration issues.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.

Summaries

  • Clear understanding of process improvement and workflow optimization as well as stakeholder engagement training.
  • Experienced non-medical care provider with 11 years of in-home care experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • When entering patients' homes and interacting with them for professional and personalized care services, be upbeat.
  • In-home or in a care facility, a skilled care provider assists the elderly, convalescents, or persons with disabilities with daily living activities.
  • Costs were consistently reduced while profits were increased.
  • Geriatric care specialist with experience providing companionship and direct assistance to clients with cognitive impairment.
  • With excellent communication skills, he is extremely personable.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • By managing health needs, assisting with personal grooming, performing light housekeeping, and stakeholder engagement, I am skilled at providing attentive care to patients.

Accomplishments

  • Documented and resolved program which led to procedure.
  • Designed and implemented a reporting dashboard that allowed for real-time ticket visibility and faster resource allocation by the support team.
  • Spearheaded the creation of custom dashboards, providing leadership with real-time visibility on support ticket analytics and improving operational decision-making.
  • Built a self-serve knowledge portal, leading to a 43% reduction in support tickets by providing quick, accessible troubleshooting resources to users.
  • Collaborated with team of 4 in the development of process.
  • Resolved product issue through consumer testing.
  • Deployed Microsoft Excel to monitor critical systems, significantly improving uptime and minimizing disruptions for key business functions by 32%.
  • Analyzed monthly support trends, establishing predictive maintenance procedures that cut support escalations by 20%.
  • Initiated a user feedback loop that improved support procedures, resulting in a 21% boost in user satisfaction ratings over two years.
  • Evolved first-call resolution (FCR) strategy that resulted in an increase in FCR rates from 53% to 59%.

Affiliations

  • SysAdmin Networking Group
  • Society of Technical Service Professionals
  • American Society for Training and Development (ASTD)
  • EC-Council Certified Network Defender (CND)
  • Support Driven Community
  • Network Computing Professionals Association (NCPA)
  • Freemason
  • American Medical Informatics Association
  • Toastmasters
  • IT Service Management Association (ITSMA)

Certifications

  • Professional Scrum Product Owner (PSPO I)
  • Customer Service Excellence Certification from Ironclad Systems
  • CompTIA Network+ Certification
  • ServiceNow Certified System Administrator
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Microsoft Certified: Azure Fundamentals
  • Google Cloud Certified - Associate Cloud Engineer
  • SHRM Senior Certified Professional (SHRM-SCP)

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