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Skills

  • First Aid/CPR
  • SOP updating
  • Business operations
  • Operational improvement
  • Public speaking
  • Staff development
  • USDA compliance
  • Process improvement
  • Interpersonal and written communication
  • Team management

Work Experiences

  • Recommendation
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Procedure was planned and carried out by me.
  • Documented and reported deviations to supervisors, as well as suggesting solutions.
  • Won
  • Sought advice.
  • Managed
  • Provided constructive feedback by monitoring inbound and outbound calls made by 17 employees.
  • Invented
  • Raised the stakes.

Summaries

  • Dependable
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Versatile
  • QC Analyst with 16 years of successful stakeholder engagement and quality assurance experience.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Adaptable, tenacious, and capable project manager with over 15 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Fluent in both English and Spanish.
  • Procedure and program are examples of abilities.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.

Accomplishments

  • Implemented daily monitoring and maintenance protocols to ensure equipment uptime, reducing downtime by 79%.
  • Contributed to the development and scale-up of a new product by providing critical quality testing data, enabling a successful product launch.
  • Reduced variability in quality metrics by analyzing trends and implementing solutions, improving overall product consistency by 23%.
  • Led troubleshooting and root cause analysis of product deviations, resulting in a $94,000 reduction in non-conforming material.
  • Collaborated with cross-functional teams (operations, supply chain, QA) to streamline processes, saving standard per week on testing time.
  • Played a key role in attaining ISO standard certification by ensuring lab processes complied with international quality standards.
  • Initiated cross-training with other departments such as production and R&D, contributing to a holistic understanding of quality across departments.
  • Documented and resolved standard which led to initiative.
  • Collaborated with team of 8 in the development of standard.
  • Trained and mentored 12 junior QC analysts, increasing team productivity and reducing error rates by 85%.

Affiliations

  • FDA Quality Metrics Initiative Forum - Collaborator on panels discussing quality metric refinement and reporting strategies.
  • National Association of Independent Laboratories (NAIL) - Contributor to advancements in best practices for independent lab QC measures.
  • Six Sigma Certification - Black Belt Certification in progress to deepen proficiency in statistical quality control methodologies.
  • National Association of Social Workers
  • Institute for Supply Management (ISM) - Participates in events that enhance QC approaches in supply chain management.
  • American Society for Quality (ASQ) - Active member involved in continuous learning of quality management principles.
  • Engineering Project Management Institute (EPMI) - Active participant in cross-functional quality assurance strategies for new product launches.
  • Laboratory Animal Science Association (LASA) - Contributor to discussions around quality control in clinical trial environments.
  • Council for Quality Assurance in Medicines (CQAM) - Active participant in discussions concerning QC in pharmaceutical supply chains.
  • Toastmasters

Certifications

  • CLIA Compliance Certified (CCC) - 2019
  • Certified Public Accountant (CPA)
  • EudraLex Vol 4 GMP Certification - 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Pharmaceutical GMP Professional (CPGP) - 2022
  • Certified Quality Auditor (CQA) - 2024
  • Certified Six Sigma Green Belt (CSSGB) - 2018
  • ServSafe
  • Salesforce
  • Certified Risk Management Professional (CRMP) - 2016

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