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Skills

  • Managing service calls within tight deadlines
  • Accident recovery coordination with insurance companies
  • Team management
  • Business operations
  • Customer service
  • Equipment monitoring
  • Operational improvement
  • Fleet maintenance and reporting
  • Regulatory compliance
  • Dispatch coordination

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Used Workday to accurately record delivery, payment, and route information.
  • Maintained meticulous records of sales, payments, and completed or pending deliveries.
  • Achieved a perfect safety record for 2023.
  • Built trust with customers.
  • Achieved this rating across 18 service calls.
  • Collaborated with body shops on vehicle recovery schedules.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Acknowledged by Vantage for achievements.
  • Answered 17 calls per two years to help customers with their questions and concerns.

Summaries

  • Consistently delivers service with 75% customer satisfaction rating.
  • Collaborated with insurance companies to speed claims processing.
  • Accomplished Tow Driver with a strong background in managing complex accident scene recoveries.
  • Client-centered Tow Driver with an impressive 63% vehicle recovery success rate, specializing in contracted towing services during difficult weather conditions. Collaborated with 13 businesses to add value and increase revenue by $12.
  • Decreased vehicle downtime by 23% over 18 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Maintaining accurate delivery records, recording tracking information, and completing driver log and truck performance forms were all priorities for this energetic delivery driver.
  • Client-centered Tow Driver.
  • Motivated Tow Driver specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current system license with program endorsement, as well as certifications in pallet jack and forklift operation.
  • At all times, motivated to provide prompt, friendly, and professional service.

Accomplishments

  • Trained and mentored junior tow drivers, improving team performance and reducing response times by 53%.
  • Developed and maintained a preventive maintenance program for towing vehicles, reducing fleet breakdowns by 46%.
  • Maintained a 100% on-time response rate to over 11 emergency towing calls, enhancing customer satisfaction.
  • Coordinated fleet maintenance schedules, reducing out-of-service time by 61%, ensuring consistent vehicle availability.
  • Successfully handled customer complaints, resulting in an 83% improvement in client retention for Beacon Labs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed timely recovery of stolen vehicles, working in coordination with law enforcement and insurance adjusters, reducing vehicle damage claims by 35%.
  • Performed detailed vehicle inspections before and after transport, ensuring compliance with DOT regulations and minimizing incident reports.
  • Awarded procedure for excellence in customer service for resolving over 13 service calls with zero complaints.
  • Participated in Salesforce training, leading to a deeper understanding of modern GPS and towing technologies.

Affiliations

  • Advanced Auto Recovery Certification, method
  • Alumni, Portland Tow Truck Training Academy
  • International Council of Nurses
  • Participant, Local Towing Safety Initiative
  • Apprenticeship Program in Heavy Duty Towing, Brightline
  • Participant, method Tow Operator Safety Campaign
  • Certified Emergency Roadside Specialist, initiative
  • International Association of Administrative Professionals
  • Safety Compliance Task Force Member, initiative
  • Association for Computing Machinery

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Class A Commercial Driver's License (CDL) with Tow Endorsement – initiative 2015 Awarded/Licensed
  • OSHA 10-Hour General Industry Certification (Occupational Safety and Health Administration)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Emergency Vehicle Operator Certification (EVOC) – program
  • Mobile Payment Processing Systems Certification – system

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