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Skills

  • Problem resolution
  • Customer experience enhancement
  • Staff management
  • Database administration
  • Multi-line Telephone Systems
  • Transcription and dictation
  • Public relations
  • Team building
  • First Aid/CPR
  • Customer Relationship Management (CRM)

Work Experiences

  • Coordinated with security for compliance.
  • Consistently met monthly performance metrics.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Was in charge of collecting, sorting, distributing, and sending mail and packages.
  • Collaborated with maintenance teams.
  • Achieved high guest check-in efficiency.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Collaborated with IT to troubleshoot technical issues affecting the reception area, reducing system downtimes by 25%.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Lobby Receptionist is a dependable and enthusiastic Lobby Receptionist with 6 years of front desk management experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • When entering data into SAP and maintaining organized filing systems, accuracy is essential.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Professional Receptionist with experience in administrative support and customer service.
  • Scheduler who is well-versed in all aspects of administrative assistance.
  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 15-person team.

Accomplishments

  • Delivered personalized front desk support for international guests, resulting in a 43% increase in foreign visitor satisfaction ratings and adherence to company protocols.
  • Opened and closed front desk operations daily, always maintaining a customer service rating of 51% or higher.
  • Delivered premium reception services by maintaining high spirits and positive interactions with 18 daily visitors, leading to improved client satisfaction scores.
  • Delivered comprehensive visitor services for up to 18 visitors a day without compromising detail and accuracy, leading to a 74% increase in return guests for client reviews.
  • Established a standardized front desk training manual, reducing orientation time for new hires by 16% and ensuring consistent service levels.
  • Actively supported corporate event planning, coordinating over 11 internal and external events per year with a 62% client satisfaction rate.
  • Updated lobby bulletin boards and display screens with current company messaging, successfully increasing staff awareness of key updates by 32%.
  • Revamped reception communication methods, resulting in a 46% improvement in visitor interaction timeliness and satisfaction.
  • Played a critical role in receptionist duties during company-wide events, overseeing the smooth execution of logistics for events with 15 attendees.
  • Tracked inventory and ordered office supplies, reducing stock shortages by 32% and cutting supply costs by 3 annually.

Affiliations

  • Hospitality Management Certification Program
  • National Association of Social Workers
  • International Facility Management Association (IFMA)
  • International Association of Administrative Professionals
  • Leadership and Client VIP Management Conference 2024
  • Project Management Institute (PMI)
  • Affiliate of Office Professionals International (OPI)
  • Rotary International
  • Certified Customer Relations Professional (CCRP)
  • Jaycees

Certifications

  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Mail Management Practices Certification
  • Microsoft Office Specialist: Outlook Expert
  • Apple Certified Associate (ACA)
  • Certified Guest Service Professional (CGSP)
  • Certified Public Accountant (CPA)
  • Customer Service Excellence Certification Lakeside Partners
  • GDPR Compliance Certification
  • CompTIA Security+

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