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Skills

  • Financial analysis
  • Cross-functional team leadership
  • Workflow Design
  • CRM Systems (Microsoft Excel)
  • First Aid/CPR
  • Project management
  • Data analysis and reporting
  • Cross-departmental collaboration
  • Mentoring and development programs
  • Market share growth

Work Experiences

  • Boosted employee engagement by 85% through the implementation of targeted personnel development programs.
  • Consistently exceeded quarterly KPIs.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Analyzed 5 datasets to identify patterns and trends, supporting data-driven decision making for upper management.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved Innovation Award.
  • Contributed to a 32% increase in market share.
  • Achieved a 67% reduction in lead times.
  • Increased sales by 14% by providing purchase advice and promoting additional products.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.

Summaries

  • Adept at aligning cross-functional teamwork to achieve project milestones early by 6 weeks while exceeding performance metrics.
  • Associate Specialist skilled in training new staff and reducing onboarding time by 79%, while improving knowledge transfer and enhancing overall team performance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Associate Specialist with a successful history of leading product launch initiatives, contributing to a 61% increase in market share through innovative strategies and execution.
  • Associate Specialist focused on continuous process improvements, streamlining operations to save 18 hours weekly and enhancing internal productivity.
  • Adept at aligning cross-functional teamwork.
  • Adept at budgeting and cost-saving initiatives.
  • Professional in retail sales with experience in product placement and merchandising.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Associate Specialist with a strong background in vendor relationship management, saving $7 annually through strategic contract negotiations and optimized pricing structures.

Accomplishments

  • Coordinated cross-functional team meetings and ensured alignment between developers, marketing, and management, leading to the successful launch of SAP within several months.
  • Managed time-sensitive projects with competing priorities, ensuring all deadlines were consistently met with 4% on-time delivery.
  • Mentored junior employees in Jira, ensuring a knowledge transfer that boosted team output by 51%.
  • Leveled up team skills by developing and delivering customized training modules, achieving a 77% improvement in quality outcomes.
  • Developed data-driven strategies and presented them to top executives, facilitating a 51% year-over-year increase in team performance.
  • Presented key metrics and performance reports to senior management, driving informed decision-making and contributing to a 75% increase in operational efficiency.
  • Optimized onboarding procedures for new employees, cutting onboarding time by 74% and improving overall satisfaction ratings.
  • Led the QA process for program, ensuring all functional requirements were met and reducing post-deployment issues by 52%.
  • Supported the data migration of 13 systems, ensuring zero data loss and a 80% improvement in data processing speed.
  • Designed and executed a performance improvement plan, resulting in a departmental productivity increase of 36% over the past year.

Affiliations

  • American Marketing Association (AMA)
  • Lions Club
  • Financial Management Association (FMA)
  • Association of Information Technology Professionals
  • Jaycees
  • International Institute of Business Analysis (IIBA)
  • National Contract Management Association (NCMA)
  • Institute of Internal Auditors (IIA)
  • Risk and Insurance Management Society (RIMS)
  • Toastmasters

Certifications

  • ServSafe
  • Certified Compensation Professional (CCP) - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Netsuite Certification 2017
  • ITIL Foundation Certification – 2022
  • Tableau Desktop Specialist Certification – 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Systems Auditor (CISA) - Vantage
  • Certified Associate in Project Management (CAPM) - 2015

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