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Skills

  • Community outreach initiatives
  • Case file documentation accuracy
  • Client intake and assessment
  • Client action plan development
  • Regulatory compliance
  • Data processing and analysis
  • Collaborative teamwork in high-pressure environments
  • Eligibility Determination
  • Application Review
  • MS Office

Work Experiences

  • Contributed to a 77% improvement in application approval rates.
  • Analyzed benefits eligibility criteria.
  • Collaborated with community organizations to expand client resource networks, increasing available services by 26% in Raleigh.
  • Compiled supporting documentation.
  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
  • Collaborated with community organizations.
  • Created case files.
  • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
  • Assisted 18 families within several months.
  • Complied with legal requirements.

Summaries

  • Achieved departmental efficiency gains of 19%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Client-focused professional skilled in conducting thorough client assessments and placing priority tasks to drive successful service outcomes.
  • Adept at streamlining intake processes, improving service delivery by designing automated reminders that cut delays by 47%.
  • Bilingual Intake Caseworker recognized for improving client engagement.
  • Client-focused Intake Caseworker skilled in managing high-volume caseloads, consistently maintaining efficiency in processing 9 clients monthly.
  • Proficient at administering procedure assessments, analyzing client and job data, and maintaining client files.
  • Achieved improvement over 6 months.
  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.

Accomplishments

  • Managed intake process for high-volume caseloads, ensuring data accuracy and reducing errors by 59%.
  • Used specialized intake case tracking software to reduce case closure time by 49%, ensuring prompt client service.
  • Partnered with cross-functional teams to improve Power BI, leading to a 43% decrease in intake processing errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed training program for staff on client management software, improving data entry accuracy by 52%.
  • Led implementation of a new case management system, increasing departmental efficiency by 54%.
  • Developed personalized client resolution techniques using active listening and empathy, decreasing escalated calls by 68%.
  • Created and distributed client satisfaction surveys, achieving a 43% participation rate and actionable feedback.
  • Enhanced department's performance metrics by introducing more efficient client tracking methods, boosting productivity by 29%.
  • Supported clients from diverse cultural and socioeconomic backgrounds, fostering a 68% improvement in overall satisfaction rates.

Affiliations

  • Freemason
  • National Coalition for Homeless Veterans (NCHV)
  • Jaycees
  • Community Action Network (CAN)
  • International Association of Administrative Professionals
  • International Human Rights Network
  • State Social Work Consortium - Massachusetts
  • International Council of Nurses
  • Council on Social Work Education (CSWE)
  • Coalition for Juvenile Justice (CJJ)

Certifications

  • First Aid/CPR Certified
  • Professional Trainer Certificate in Client Advocacy Workshops Ironclad Systems
  • Child Welfare Social Work Certification North Carolina, 2024
  • Certified in Strengths-Based Case Management Beacon Labs
  • Certified Community Resource Specialist (CCRS) National Alliance of Information & Referral Systems (AIRS)
  • Certificate in Public Health Social Work (PHSW) Vantage, 2019
  • Community Mediation Certification Beacon Labs, 2016
  • Certified Public Accountant
  • Certification in Domestic Violence Response and Advocacy Beacon Labs, 2022
  • Project Management Professional (PMP)

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