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Skills

  • Collaborative teamwork in high-pressure environments
  • Resource information
  • MS Office
  • Database Management and Verification
  • Regulatory compliance
  • Application Review
  • Customer service
  • Client engagement and retention
  • Database Entry Error Reduction
  • Cultural competency in diverse populations

Work Experiences

  • Assessed eligibility for various programs.
  • Compiled and verified supporting documentation to create case files, improving database accuracy by 36% within the past year.
  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Created case files.
  • Achieved faster turnaround times by 17%.
  • Analyzed benefits eligibility criteria.
  • Used QuickBooks and Asana to keep track of the candidate files and notes for over 12 candidates.
  • Communicated case outcomes effectively in weekly meetings with legal team to expedite decision-making for clients, reducing processing times by 21%.
  • Sorted jobs that were relevant to candidates' interests and forwarded the information to them.
  • Analyzed benefits eligibility criteria and explained the ramifications to clients, processing over 17 applications monthly.

Summaries

  • Adept at handling fast-paced environments.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Client-focused professional.
  • Bilingual Intake Caseworker recognized for improving client engagement through the launch of bilingual services, leading to a 60% increase in intake success.
  • Achieved a high satisfaction rate.
  • Awarded Excellence Award for outstanding program compliance.
  • Talented performer who has provided information, direction, and resource material for over 11 years.
  • Achieved results within several months.
  • Dedicated to expanding job opportunities by forging strong bonds with employers and job seekers.
  • Client-focused Intake Caseworker.

Accomplishments

  • Managed intake process for high-volume caseloads, ensuring data accuracy and reducing errors by 59%.
  • Documented and resolved standard which led to category.
  • Designed client communication protocols to ensure sensitive information was handled in compliance with HIPAA regulations.
  • Enhanced department's performance metrics by introducing more efficient client tracking methods, boosting productivity by 29%.
  • Developed training program for staff on client management software, improving data entry accuracy by 52%.
  • Increased cross-departmental communication, resulting in a 15% reduction in delays and improved client satisfaction responses.
  • Successfully resolved complex client eligibility disputes within two years, enhancing client satisfaction by 85%.
  • Used specialized intake case tracking software to reduce case closure time by 49%, ensuring prompt client service.
  • Collaborated with community partners to provide diversified client support, resulting in 44% improved client resource accessibility.
  • Created and distributed client satisfaction surveys, achieving a 43% participation rate and actionable feedback.

Affiliations

  • International Council of Nurses
  • Child Welfare League of America (CWLA)
  • Refugee Council USA (RCUSA)
  • Partnership for Public Service
  • Human Services Association of the Pacific Northwest
  • Association for Community Living (ACL)
  • American Public Human Services Association (APHSA)
  • American Medical Informatics Association
  • International Federation of Social Workers (IFSW)
  • American Society of Safety Professionals

Certifications

  • Certified Professional in Case Management (CPMC)
  • Nonviolent Communication Certification Beacon Labs, 2022
  • Diversion and Mediation Specialist Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Community Mediation Certification Beacon Labs, 2016
  • Certified Community Resource Specialist (CCRS) National Alliance of Information & Referral Systems (AIRS)
  • SHRM Certified Professional (SHRM-CP)
  • Accredited Case Manager (ACM) Northwind, 2016
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect

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