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Skills

  • Music showcase training
  • Bilingual in Japanese
  • CRM Systems
  • Corrective lens options
  • Client-focused
  • Heavy lifting
  • Patient testing
  • Customer satisfaction
  • Product ordering
  • Appointment scheduling

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 45% reduction in overhead costs.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Took precise measurements of the client's face, including eye size and optical centers, vertex and pupillary distances, and temple length.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created multi-threaded admin web applications based on process.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved 33% growth in returning clients.
  • Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders.

Summaries

  • With metric establishment, I'm looking for a new professional challenge.
  • With 9 years of experience, I'm looking for a new long-term job with a growing team.
  • Assists customers in making decisions that meet their professional, personal, and lifestyle needs.
  • Experienced eye care professional who can take facial measurements, discuss lenses, and write detailed work orders.
  • Achieved 85% higher satisfaction ratings.
  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • Among his accomplishments is the creation of a process app for use in the framework industry.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Licensed Optician with 11 years of successful quality assurance and performance reporting experience.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.

Accomplishments

  • Trained new staff members in industry requirements and optical equipment usage, exceeding onboarding targets by reducing training time by 10%.
  • Implemented a scheduling system that led to a 62% increase in overall store efficiency by aligning patient appointments with optometrist availability.
  • Reduced appointment cancellations and no-shows by 21% by implementing an automated SMS and email reminder system.
  • Spearheaded the successful launch of a customer loyalty program that resulted in a 31% increase in client retention over 11 months.
  • Led a 7-member team in implementing a new lens surfacing technology, reducing lens defects by 81% and saving the company over $9 annually.
  • Redesigned store layout and eyeglass displays, boosting product visibility and increasing sales by 53% in several months.
  • Enhanced patient experience by providing tailored eyewear recommendations based on optical needs, increasing eyewear sales by 29% within several months.
  • Documented and resolved procedure which led to program.
  • Directed vision screening initiatives within the community, spreading eye health awareness and attracting 37% more new customers to the practice over several months.
  • Performed quarterly reviews of inventory reports and patient trends, aiding in more accurate forecasting and reducing stock shortfalls by 17%.

Affiliations

  • American Board of Opticianry (ABO)
  • Opticians Association of America (OAA)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Ophthalmic Dispensing Professionals Network
  • Mobile Eye Clinics Volunteer Programs
  • Optometric Extension Program Foundation
  • National Association of Vision Care Plans (NAVCP)
  • Canadian Association of Optometrists (CAO)
  • National Eye Institute Affiliates

Certifications

  • Ocular Pharmacology for Opticians Certification
  • First Aid/CPR Certified
  • Certified Optician (CO) by the American Optometric Association
  • American Board of Opticianry (ABO) Certification
  • ServSafe
  • Certified Ophthalmic Technician (COT)
  • LASIK and Refractive Surgery Specialist Certification
  • CompTIA A+ Technician
  • National Contact Lens Examiners (NCLE) Certification
  • Certified Ophthalmic Assistant (COA)

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