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Skills

  • Operational improvement
  • Staff management
  • Bookkeeping
  • MS Office
  • First Aid/CPR
  • Documentation and control
  • Recruitment strategy development
  • Policy and procedure modification
  • Business Administration
  • Customer service

Work Experiences

  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Achieved Employee of the Year for community engagement.
  • Adjusted salary ranges.
  • Contributed to a 76% increase in employee satisfaction scores.
  • Was in charge of billing, collection, and reporting for an office that generated over $2 per year.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was in charge of method files and records for 16 clients, as well as following security procedures to prevent data breaches and misuse.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Gathered and analyzed administrative cost data in order to prepare two years budgets for corporate management.

Summaries

  • With 3 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Achieved a 70% increase in inclusive hiring.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Human Resources Office Manager with 5 years of successful stakeholder engagement and risk assessment experience.
  • Achieved a 50% improvement in employee performance metrics.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • SAP expert with database management experience.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Achieved 17% completion rates in performance reviews.

Accomplishments

  • Collaborated with senior management to design a flexible employee benefits program, increasing employee satisfaction scores by 18% year-over-year.
  • Facilitated disciplinary action procedures for 16 employees in line with company policy, resulting in a 32% reduction in recurrence of issues.
  • Streamlined employee health and safety protocols, ensuring OSHA compliance and reducing workplace incidents by 20% at Vantage.
  • Facilitated performance review processes, ensuring 26% of workforce received comprehensive feedback and development plans, completed on time.
  • Developed and launched mentorship and cross-training programs, improving skill diversity and internal promotion rates by 30%.
  • Spearheaded the implementation of a new HRIS system, transitioning 2 employee records into a central digital repository, improving access and responses to queries by 23%.
  • Implemented a revised compensation analysis grid that resulted in a workforce salary adjustment of 51% based on current industry benchmarks.
  • Documented and resolved standard which led to system.
  • Introduced a data-driven performance evaluation framework, leading to a 77% acceleration in workforce productivity over one year.
  • Developed and executed onboarding procedures that decreased new hire acclimation time by 52% and enhanced employee retention by 53% over 18 months.

Affiliations

  • WorldatWork - Total Rewards Association
  • Workplace Wellness Advisory Board Member
  • Professional Development Committee for system
  • Association for Computing Machinery
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM)
  • International Council of Nurses
  • Member of the HR Analytics Think Tank
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP) - 2015
  • Professional in Human Resources (PHR) Certification - 2018
  • CompTIA Security+
  • Human Resource Law: Compliance and Dispute Resolution - Meridian
  • FMLA and ADA Compliance Certification - 2015
  • Certified in Human Resources Data Analytics - Harbor & Co.
  • Society for Human Resource Management Certified Professional (SHRM-CP) – 2022
  • HR Data Analytics Certification - Lakeside Partners, 2022
  • State-Specific Labor Law Certification - 2015 - Colorado
  • Senior Professional in Human Resources (SPHR) Certification - 2017

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