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Skills

  • Contract negotiation
  • Retention strategies
  • Client-specific leasing solutions
  • Regulatory compliance
  • Budgets
  • Customer service
  • First Aid/CPR
  • Customer relationship management
  • MS Office
  • Network development

Work Experiences

  • Consistently maintained a 40% lease retention score by providing personalized customer service and offering tailored lease renewal packages.
  • Collaborated with finance departments.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Attended recurring real estate expos.
  • Assessed and improved tenant relations.
  • Closed $10 in new contracts over 18 months.
  • Built a network of potential clients.
  • Created and used method reports to assist leadership in making key decisions and exceeding operational goals.
  • Boosted team performance and morale.
  • Achieved a 43% post-move satisfaction rating.

Summaries

  • Aligned services with tenants’ evolving needs.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Accomplished real estate professional managing a portfolio of high-net-worth clients, achieving a 74% retention rate by delivering customized leasing solutions and personalized customer service.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Advanced knowledge of CRM software Asana.
  • Customers have increased by 16%, and new sales revenue has increased by more than $10.
  • Achieved consistent success in converting leads.
  • Adept at implementing client satisfaction surveys.
  • Bringing 13 years of experience in this field.

Accomplishments

  • Maintained accurate records of lease agreements, tenant details, and financial records, ensuring compliance with legal standards.
  • Led the property management team in achieving 100% occupancy on 16 multi-family units within 7 months after development completion.
  • Increased visibility of available units through social media marketing campaigns and SEO-optimized property listings.
  • Surpassed monthly leasing quotas by maintaining close communication with potential tenants and emphasizing the benefits of the community.
  • Achieved a 28% increase in lease conversions for new properties by optimizing property tours and addressing prospective tenants’ key concerns.
  • Collaborated with team of 4 in the development of metric.
  • Successfully implemented a new client-specific leasing solution, resulting in faster leasing cycle reduction by 10%.
  • Handled lease term negotiations with corporate tenants, increasing client satisfaction scores by 81%.
  • Converted leads into signed leases with a 19% success rate, contributing to property occupancy rates of over 26%.
  • Consistently maintained a 22% lease retention score by providing personalized customer service and tailored lease renewal packages.

Affiliations

  • National Association of Leasing Professionals (NALP) – Certification Completed in 2024
  • International Council of Shopping Centers (ICSC) – Membership for Retail Leasing Insights
  • Accredited Buyer’s Representative (ABR) Program – Leasing-Focused Coursework
  • Real Estate Business Expansion Collaborations (REBEC) – Partnership Programs
  • American Marketing Association
  • Real Estate Leasing Professionals Network – Active Member
  • Society of Human Resource Management
  • Urban Land Institute (ULI) – Involved in Regional Market Studies and Real Estate Trends
  • National Association of Realtors (NAR) – Active Member
  • Association of Information Technology Professionals

Certifications

  • Social Media Marketing for Real Estate Certification - program, 2024
  • National Association of Realtors (NAR) Green Designation - 2020
  • Commercial Real Estate Certification - MIT Professional Education
  • Certified Property Manager (CPM) – process
  • Customer Relations Management (CRM) Certification - Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Certified Commercial Investment Member (CCIM) – CCIM Institute
  • SHRM Certified Professional (SHRM-CP)
  • Real Estate Digital Marketing Specialist - standard
  • Microsoft Certified Systems Engineer (MCSE)

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